What are the responsibilities and job description for the Customer Service Liaison position at The Blake?
About QSL Management
QSL Management is a fast-growing senior living company dedicated to providing luxurious resort-style homes. Our core values emphasize Excellence, Compassion, Respect, Leadership, Integrity, Safety, and Joy.
Our Mission
We aim to foster an environment where our team members can grow and thrive. We are seeking leaders who embody our core values and want to serve others.
Job Description: Concierge
This role involves offering high-level hospitality to residents, guests, and employees. Key responsibilities include:
- Providing exceptional customer service and phone etiquette
- Ensuring smooth front desk operations and visitor procedures
- Maintaining a clean and welcoming lobby area
- Supporting activities and events in the lobby
Key Qualifications
To excel in this position, you should possess:
- A compassionate nature and desire to serve others
- A High School Diploma or equivalent
- Relevant office experience, including reception duties
- Preference for experience working with seniors
- Strong professional communication skills and a friendly demeanor
- Exceptional interpersonal, organizational, and time management abilities
- Capacity to work effectively in a team setting
- Attention to detail and multitasking skills
- Basic knowledge of Microsoft Office applications (Word, Excel)
- Flexibility to accommodate varying schedules, including evenings and weekends
