What are the responsibilities and job description for the Donor Services Trainer (Roanoke) position at The Blood Connection?
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Position Overview
A Donor Services Trainer provides and documents training for apheresis, special donations and when required, whole blood collections procedures. Training is performed in accordance to departmental procedures, processes, policies along with FDA and AABB regulations / standards and training records are maintained in a method that ensures completeness and accuracy. This role conducts departmental audits to ensure staff are performing tasks correctly and promptly takes action to correct any unapproved deviations. This role assists Donor Services management with various departmental tasks and projects. The Donor Services Trainer sets an exceptional example for excellent customer service and technical performance. This role provides on floor collection staff duties when required. This role travels to various fixed site centers as needed which may require short term out of town stays depending on distance and length of training needs.
Essential Functions
- Provides training and development for staff performing donor collections
- Obtains and maintains CPR instructor certification and provides CPR training for new hire and existing staff
- Provides remedial training as indicated by Donor Services management
- Provides updates in regard to trainee progress / challenges to appropriate manager
- Ensures staff training manuals are inspection / audit ready
- Updates departmental JDTRs (Job Description Training Requirements) as needed
- Assists with training related issues during external and internal inspections / audits
- Ensures Donor Services procedures, processes and policies are current and in compliance with regulatory standards
- Performs departmental audits to ensure all equipment QC meets compliance standards
- Assists with investigation and completion of Donor Services occurrence reports and provides retraining for staff with unacceptable occurrence rates
- Assists with daily collection QC review when required
- Works on floor performing collection duties when required
- Performs special projects as indicated by Donor Services management
- Provides back up for department management
- Other duties as assigned or required
Departmental :
Minimum Qualifications
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer Veterans / Disabled
Other details
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