Manager of Donor Services (Rock Hill/Statesville)

Position Overview The Divisional Manager of Donor Services oversees donor collection operations within a designated divisional territory of The Blood Connection. This position ensures upmost efficiency and compliance are met. The Divisional Manager of Donor Services provides leadership and discipline to direct reports; interviews and hires new staff; and ensures staff is appropriately trained. This role conducts audits to ensure departmental and organizational procedures, processes, and policies are followed. This position requires frequent travel as applicable to various fixed site centers and mobile collection drives. The Divisional Manager of Donor Services works with others to fulfill the mission of The Blood Connection. Essential Functions Maintains standards established by FDA, AABB, and other governing bodies; stays abreast of new and/or impending regulatory changes Ensures accountability of job performances for direct reports; provides appropriate documentation when required to document performance/disciplinary action as needed Responsible for collections staff scheduling (in absence of Divisional Supervisor or Scheduler) Coordinates staff changes post release of schedule (in absence of Divisional Supervisor or Scheduler) Monitors departmental measures/goals such as platelet goal, platelet split rates, deferral rates, QNS rates, efficiency rates, deficient collection trends, and staff overtime; takes appropriate action to correct any deficiencies; seeks opportunities for improvement Monitors occurrence management system: takes prompt action to push incident investigation to completion; puts measures in place to prevent/limit incident from occurring again Creates and/or supports corrective actions required to sustain continuous improvement Works with departmental and organizational management teams to complete ongoing projects in allotted time frame Conducts routine audits Ensures training courses are appropriate and executed in timely fashion; conducts training where required Works to develop and mentor direct reports to reach full potential Ensures effective external and internal communication between all department levels Functions to foster teamwork and enhance operational success Performs back up to other Donor Services Management as needed Organizes and conducts staff meetings Participates in internal and external audits/inspections Ensures departmental goals are consistent with business plan of the company Selects, develops, and motivates qualified staff to effectively carry out department functions Participates in the evaluation of new technologies that may increase staff efficiency or improve the quality departmental workflow Participates in occurrence management involving direct reports Participates in annual departmental budget preparation Disciplines direct reports as required; provides documentation of disciplinary action and follow up; terminates employment of staff unable to meet TBC and regulatory standards Other duties as assigned or required Minimum Qualifications High School Diploma or GED; BS, BA, or RN Degree preferred At least four years experience working in a Blood Donation Center or equivalent business Apheresis or dialysis experience preferred Valid Driver’s License with no major infractions and dependable transportation Strong computer skills including intermediate skill level with Microsoft Word, Excel, and PowerPoint Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers Ability to organize and prioritize workload and meet deadlines Ability to work with all levels and in a diverse work environment Ability to establish and maintain effective working relationships with staff, management, and peers Ability to exercise discretion on sensitive and confidential matters Physical Demands The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting up to 25 pounds Sitting, standing, or walking for an extended period Bending and twisting