Aquatics Manager

Responsible for seasonal aquatics staff recruitment and management, cleaning and setting up pool furniture, ensuring facility and equipment cleanliness and making certain all summer preparations are on schedule and complete. During the summer season the Aquatics Manager will perform Lifeguard and Aquatics Service Agent duties in the event of staff shortages and will further assist the Resort Aquatics Technician with filling and vacuuming pools, addressing chemical issues with the Engineering team and other duties as assigned. They will also plan and lead lifeguard certification classes on weekends occasionally throughout the year. Throughout the offseason (September - April), the Aquatics Manager leads the closure of the family pools, oversees the USA Swimming year-round swim team and instructor staff, and ensures smooth operations of the competition pool for members and guests.

WORK ENVIRONMENT:

Indoor and outdoor at Boar's Head Sports Club aquatics center.

ESSENTIAL JOB FUNCTIONS

1. Work directly with the Director of Sports Club Operations & Events, meeting weekly to discuss scheduling, pool preparation, training sessions, guard meetings, teambuilding activities and other related issues.
2. Work with Director of Sports Club Operations & Events to bring facility up to Summer operating conditions including:
   1. Cleaning and setting up pool furniture (i.e. umbrellas, chairs and tables, etc.)
   2. Ensuring clean facilities (i.e. Sports Club guard rooms, Aquatics center check-in office, storage spaces, etc.)
   3. Ensuring all preparations are on schedule and complete for summer season opening.
3. Responsible for hiring and leading a summer seasonal staff of approximately 90 lifeguards, Aquatic Service Agents, Aquatics Supervisors, swim team coaches and private lesson instructors.
4. Act as a liaison between Jefferson Swim League and USA Swimming coaching staff and Boar's Head Sports Club.
5. Lead in-service training for lifeguard staff.
6. Assist the Resort Aquatics Technician with filling and vacuuming pools, addressing chemicals issues with the Engineering team as needed.
7. Monitor mechanical and chemical conditions of the pool facilities in absence of Resort Aquatics Technician and inform Engineering team of any maintenance/repair problems.
8. Communicate with Operations Manager for all supplies needed.
9. Supervise pool operations and staff.
10. Act as a leader for the Lifeguard and Aquatics Service Agent staff both by demonstration and instruction.
11. Help cover all special events at aquatics center, including swim meets and pool parties.
12. Ensure that all daily and rotational tasks are completed during each shift including:
    1. Ensuring the pool area maintains a high standard of cleanliness, including furniture, towels, leaves and garbage.
    2. Ensuring that towels are stocked and offered upon guest entry.
13. Build cross-departmental relationships with all units, especially engineering and food & beverage.
14. Contribute to the overall resort team effort by completing additional duties as assigned.
15. Maintain Sports and Wellness CORE Service Expectations at all times.

Sports and Wellness CORE Standards

Creating unique and bespoke experiences

Offerings and programs created for members and guests

Recognize the needs, wants and desires of members and guests

Excel in all we do, proud of our traditions and always at our best

Standards Across All Departments

• Members and guests will be recognized personally using their name naturally and appropriately.
• All team members will acknowledge guests and fellow team members verbally, using the appropriate greeting, even in passing.
• Team members will engage guests with eye contact and a warm and sincere smile.
• Team members will proactively offer assistance to guests in public spaces.
• When directing members and guests, team members will escort them to the desired location and never point.
• All member and guest remarks in respect to preferences and habits will be proactively recorded and acted upon accordingly.
• Members Guests will never be told "no." Instead, appropriate alternatives will be offered.
• In handling comments and complaints from members and guests, each team member will listen fully, calmly and sincerely. The team member will apologize for any inconvenience and then precisely describe the action they will follow. The team member will immediately take the appropriate action.

Boar's Head Sports Club

• All facilities will be impeccably clean and music, lighting and art will be appropriate for an active, vibrant, and upscale atmosphere.
• Pro shop offerings will be upscale and unique in terms of the use of marks and logos.
• Team members will warmly greet members and guests, complete the check-in process efficiently, provide an overview of the facilities to new guests, offer additional activities and items to be purchased, and assist with retail purchases.
• Resort guests will be offered a complimentary water and snack upon check-in.
• Equipment will feature the latest technology and be in excellent working condition.
• Team members will be familiar with all equipment and offerings. They will be able to provide assistance about any topic within the facility.
• Locker rooms will be supplied with equipment and supplies making it possible to complete daily grooming with luxury products that are well stocked.
• Waste receptables will be emptied on a regular basis.
• Restrooms and locker rooms will be impeccably clean and in good working condition.
• Clean towels will be well stocked for guest use.
• Guests will be warmly greeted at the conclusion of their visit.

QUALIFICATIONS

Essential:

• College graduate with Bachelor's Degree or higher
• Industry Experience - Hospitality, aquatics, sports & wellness
• Must have a valid Drivers' License
• Skilled in the use of Microsoft Office applications, including Excel and Word
• Ability to work a flexible schedule when necessary including evenings, weekends and holidays

Desired:

• Certified Pool Operator certification