What are the responsibilities and job description for the Turndown Attendant position at The Boar's Head Resort?
The Turndown Attendant is responsible for preparing guest rooms in accordance with our Four Diamond Service Expectations, ensuring a welcoming and comfortable environment for our guests.
ESSENTIAL JOB FUNCTIONS
- Perform turndown service in guest rooms according to established standards.
- Inspect and replace linens in guest rooms as needed, ensuring high quality.
- Stock and replenish toiletries, including soap, shampoo, conditioner, bath gel, lotion, and shower caps according to standards.
- Provide coffee, condiments, laundry bags, and laundry slips as required.
- Replace and neatly fold towels as necessary.
- Wipe down bathtubs and sinks after use.
- Restock toilet tissue and tissues as needed.
- Empty and clean trash cans in guest rooms.
- Verify that all light bulbs are functioning properly.
- Maintain a fresh and clean scent in guest rooms.
- Report any maintenance, safety, or security issues to the operator promptly.
- Ensure that all guest room doors are securely shut once service is completed.
- Deliver guest-requested items within 15 minutes, using the guest's name and reporting completion to the staff member who dispatched the request.
- Turn in any found items to the Housekeeping Office, ensuring they are properly documented.
- Assist guests with setting up sofa beds and cribs when needed.
- Support the team by helping to clean and maintain public areas of the resort.
- Contribute to the overall team effort by completing additional duties as assigned.
