Service & Warranty Manager

Service & Warranty Specialist Belong to the Boelter community that brings people together... We value the individual where your unique perspective builds a stronger community and fuels our passion for authentic relationships.  The Boelter Companies is seeking a full-time Service & Warranty Manager.  We are looking for a passionate, creative, team-oriented individual that will help make a difference in a rapidly changing and evolving organization.       ESSENTIAL DUTIES AND RESPONSIBILITES: Answer and respond to incoming call and emails related to warranty and service Obtain critical information required to determine whether equipment is in warranty or requires out of warranty service to include:  Manufacturer Serial Number Site Contact Email Phone Number Other contact(s) needed to be updated Description of the issue Log all information and notes into Boelter’s warranty system Work with factory on equipment in warranty Coordinate service with ASA and customer  Communicate status to applicable National Account Managers Communicate status to customer If equipment is not under warranty, identify local ASA to assist with service   EDUCATION AND/OR EXPERIENCE:   • 5-10 years of experience in the foodservice industry          In-depth understanding of coordinating service for equipment under warranty Understands Manufacturer warranty processes   Coordinates with manufacturers and rep groups Coordinates with Authorized Service Agents (ASAs) Coordination of service for non-warranty items Introduction to local ASAs Proven ability to manage a high volume of daily service calls Must have excellent verbal and written communication skills Great listening skills Ability to remain calm and professional under pressure Good relationship building skills Very detail oriented Highly organized Exceptional follow up skills   REQUIREMENTS:   • You are well organized, fast-paced and have a zest for learning  • Must have excellent English communication skills