What are the responsibilities and job description for the Call Center Service Representative - Shepherdstown, WV (VE25011343) position at The Bowen Group - VEOCC?
Call Center Customer Service Representative (Shepherdstown, WV)
The Bowen Group has front-line virtual call center customer service positions supporting the Veterans Experience Office at the U.S. Department of Veterans Affairs available.
At Bowen, you will get :
17.75 / hr.
11 Paid Holidays
Employee Only Medical, Dental, Life Insurance, and more
Your Mission :
I am passionate about helping others.
Have empathy.
I excel at communicating.
If this describes you, our Veterans need You
You Need to Know
Must have at least six (6) months of call center or contact center experience
Full-time positions only, not part-time
Shiftwork can be scheduled, not 8 am-4 pm positions.
Not seasonal work. We look forward to you being part of our team for years to come Opportunity to grow into supervisory positions. We hire from within for supervisors
This position is 100% local-virtual. You MUST live within 60 -minute drive of a designated Veterans Administration for technical support and training- Shepherdstown WV.
About your Mission
Customer Service Representatives (CSRs) provide front-line operational support for the Veterans Experience Office's premier Contact Center. In this role, you will assist callers by directing them to proper resources to address questions, issues, and complaints. Phone calls are from a wide variety of individuals including Veterans and their family members and / or representatives.
CORE FUNCTIONS AND RESPONSIBILITIES :
- Understand and explain Department of Veterans Affairs (VA) services or procedures
- Ask clarifying questions to identify complex or vague requests for VA services and information
- Accurately record details of calls and other service requests in an expected time frame
- Select appropriate VA services to meet the specific needs of customers
- Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public
- Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application
- Maintain confidentiality and privacy of callers
- Organize and prioritize multiple tasks
QUALIFICATIONS AND REQUIREMENTS :
Note : Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have.
BOWEN PERKS :
The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.
The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Note : This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program .
Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and / or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
Salary : $18
