What are the responsibilities and job description for the Auto Body Estimator position at The Boyd Group?
Company: Gerber Collision & Glass
Welcome to Gerber Collision & Glass
We are one of the largest collision repair companies in North America, with a strong presence across the United States and Canada. Our team members drive us to deliver exceptional customer experiences and be the best in our industry.
About Us
We have been providing top-notch collision repair services for over 80 years, earning a reputation for quality and reliability. We are committed to innovation, customer satisfaction, and community involvement.
Job Description:
The Estimator plays a crucial role in the success of our customers' experiences by creating estimates, coordinating repair needs, and ensuring seamless communication throughout the process. Key responsibilities include:
Key Job Responsibilities:
- Document all customer interactions efficiently and accurately.
- Provide timely and accurate information to customers, guiding them through the repair process.
- Ensure compliance with insurance client requirements and processes.
- Comply with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
- Communicate customer requests and needs to appropriate team members.
- Maintain positive energy when interacting with customers.
- Understand and comply with all required insurance programs and procedures.
- Participate in daily production walks and support team members as needed.
- Maintain store KPIs by maximizing role performance.
- Uphold company Core Values: Honesty, Integrity, and Respect.
Education and Experience Required:
- Knowledge of Repairs and OE Guidelines.
- High School Diploma or equivalent.
- Awareness of where to find answers.
- Basic Computer Skills.
- Compliance for DRP's Minimum of 1-year experience.
- Willingness to complete I-CAR Training.
- Valid Driver's License.
Benefits That Drive Your Success:
- Up to 80 hours of Paid Time Off Annually.
- 2 weeks of paid parental leave for Full-time employees working at least 30 hours per week.
- 6 paid holidays annually.
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
- 401(k) Retirement Plan with company match.
- Employer-paid Short-term Disability & Life Insurance.
- Additional Voluntary Life Insurance.
- Continuing Education Opportunities.
- Free prescription or non-prescription safety glasses annually.
- Annual Voluntary Uniform Stipend.
We are an equal opportunity employer committed to diversity and inclusion. All qualified candidates will receive consideration for employment without regard to protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
