Parts Coordinator Job Description

The Parts Coordinator plays a pivotal role in ensuring exceptional customer satisfaction by efficiently managing the procurement, storage, dispatching, and returns of parts for each repair order. Key responsibilities include implementing the WOW plan consistently, communicating customer requests to relevant team members, and collaborating with vendors to order and receive parts as indicated on repair orders, verifying quality, correctness, and quantity.

The Parts Coordinator is responsible for distributing parts timely in accordance with the production schedule, entering all parts invoices into the Management Information System (MIS), labeling and tracking parts by R.O.#, storing them with vehicles, and communicating Parts Price Changes to team members. Additionally, they will order supplemental parts in MIS, monitor performance, and ensure daily reconciliation of vendor invoice history reports.

Education and/or experience required includes a High School Diploma or equivalent, 1-3 years of experience working with automotive parts, preferably auto body parts, customer service-oriented skills, strong organizational skills to manage pressure and conflicting demands, and I-Car Registered status (working towards Gold Class certification).

Key skills and abilities required include effective communication verbally and in writing, strong attention to detail and high accuracy, ability to manage a fast-paced environment, demonstrating multi-tasking under pressure, working knowledge of vehicle repairs practices, management information system: Summit, Repair Centre, working knowledge of: Mitchell, Audatex, parts sourcing: Car-part, Progi, APU, LKQ B2B, solid problem-solving abilities, above average computer proficiency, and above average organizational skills.