What are the responsibilities and job description for the Collision Center Leadership Director position at The Boyd Group?
Job Description:
The Collision Center General Manager plays a pivotal role in ensuring a successful customer experience while leading the day-to-day operation of the Store. Key Responsibilities:
- Ensure consistent execution of the WOW plan.
- Prepare and manage the annual operating budget of the collision center.
- Forecast, target and track monthly sales, profit and expense objectives.
Key Performance Indicators (KPI's):
Meet overall KPI's and insurance metrics. Maintain the highest quality standards of professionalism in serving all customers.
Responsibilities:
- Coach and empower team members to achieve their individual roles' success.
- Maintain a clean and organized repair facility at all times.
- Monitor all maintenance required for all shop equipment.
- Provide training as necessary.
- Ensure staff wear proper safety gear and adhere to dress code.
- Open and close the facility daily as per established procedures.
- Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
- Manage estimates to ensure labor mix is within established standards.
- Lead and manage all repair facility personnel.
- Facilitate Health & Safety and staff meetings.
Education and Experience:
Post-Secondary Education or equivalent. Proven leadership experience in a collision repair environment or similar role.
Required Skills and Abilities:
Attention to detail, high degree of accuracy. Ability to consistently demonstrate a successful client experience. Communicate clearly both verbally and in writing. Ability to motivate others using effective coaching tools and management skills.
