What are the responsibilities and job description for the Customer Experience Coordinator position at The Boyd Group?
Just like our customers, we value honesty, respect, and integrity in every interaction. As a key member of our team, the Customer Experience Coordinator plays a pivotal role in ensuring seamless communication and collaboration between customers, insurance companies, and our repair facility. Your exceptional organizational and time management skills will enable you to prioritize tasks effectively, meet deadlines, and maintain accurate records.">
Key Responsibilities:
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- Estimate Creation: Prepare detailed estimates that clearly outline the necessary repairs and parts replacements. ">
Communication and Customer Service:
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- Customer Interaction: Develop and maintain positive relationships with customers, addressing their concerns and inquiries in a professional and courteous manner. ">
Team Collaboration and Compliance:
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- Operational Compliance: Ensure adherence to our WOW Operating Ways, which govern customer interactions, repair planning, and communication protocols. ">
Skills and Qualifications:
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- Technical Skills: Proficiency in estimating software and basic computer skills are essential for this role. ">
Training and Development:
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- I-CAR Training: The ideal candidate should be willing to undergo I-CAR training to enhance their knowledge and skills. ">
Accommodations:
">We are committed to providing a supportive work environment and will make reasonable accommodations for individuals with disabilities to ensure their success in this role.
