What are the responsibilities and job description for the General Manager position at The Boyd Group?
Job Description
The General Manager plays a pivotal role in the success of the customer's experience by ensuring they are working in alignment with all team members. They lead and maintain the day-to-day operation of the Store in compliance with established policies and procedures.
Key Responsibilities:
- Operational Excellence
- Ensure consistent execution of the WOW (Wow Operating Way) plan.
- Maintain a clean and organized repair facility at all times.
- Monitor all maintenance required for all shop equipment, including the paint booth.
- Financial Management
- Prepare and manage the annual and monthly operating budget of the collision center.
- Forecast, target and track monthly sales, profit and expense objectives.
- Human Resources
- Celebrate your success as an Auto Body Shop Manager! Deliver formal annual performance reviews and informal monthly performance reviews.
- Provide training for all staff as necessary.
- Ensure all staff wear proper safety gear and adhere to dress code.
- Customer Satisfaction
- Store CSI performance review and follow up within 24 hours.
- Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
Requirements:
- Education: Post-Secondary Education or equivalent.
- Experience: Proven leadership experience in a collision repair environment or similar role.
Skills/Abilities:
- Attention to detail and a high degree of accuracy.
- Ability to consistently demonstrate a successful client experience.
- Communicate clearly both verbally and in writing.
- Ability to motivate others utilizing effective coaching tools and management skills.
