What are the responsibilities and job description for the Barista position at The Bradley?
About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
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Location Description: Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people. Overview:
All functions are carried out to maintain an environment of teamwork.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Qualifications:
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The Barista at the Bradleywill contribute to the mission and success of the Hotel by creating exceptional ways of personalizing and providing the best guest service in the hospitality industry and ensuring our high standards of service are met. The Barista will provide prompt and courteous service and quality beverages to all guests, encouraging the guest to return again which will generate repeat business. The Barista is responsible for providing quality guest services that include providing a positive first and last impression and a friendly, upbeat and clean atmosphere to every guest. When servicing guests, the Barista is responsible for being professional, friendly, and helpful, using the "Five Hospitality Standards" of eye contact, a smile, speak first, engage in polite conversation, and use the guest's surname. He/She displays a positive attitude at all times to ensure repeat business.
All functions are carried out to maintain an environment of teamwork.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Welcomes and connects with every guest. Delivers legendary customer service to all guests by performing job duties with a "customer comes first" attitude.
- Anticipate customer, hotel and department needs by constantly evaluating environment and customers for cue.
- Strive to understand the needs and preferences of the guests and ensure that those needs and preferences are met.
- Create a positive atmosphere. Express friendly and warm guest service with a smile. Greet the guest enthusiastically with a welcoming and proper hospitality greeting.
- Demonstrate respect and make the guest feel important by using his or her name.
- Initiate friendly and casual conversation with guests when appropriate. Find out what is important to the guests.
- Suggest product with every customer to enhance service and meet sales goals.
- Operate and maintain the espresso machine.
- Prepares quality espresso drinks, hot and cold blended beverages to standards.
- Process information/merchandise through POS register system
- Set-up and maintain pastry bar and flavor bar.
- Maintains a clean and organized workspace so that employees can locate resources and product as needed.
- Evaluate guest satisfaction by asking the guests about their experience. Inquire about guest’s stay at check-out time and expresses a warm and sincere thank you for their patronage and invite them back again.
- Maintain a positive attitude and shows appropriate respect for all individuals of diverse backgrounds.
- Maintains a calm demeanor during periods of high volume or unusual events to keep department operating to standard and create a pleasant ambiance.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
