What are the responsibilities and job description for the Front Office Coordinator position at The Braid Lounge?
FRONT OFFICE COORDINATOR – WE WANT YOU!
Are you looking for a fresh start? Ready to take your customer service and organizational skills to the next level?
At The Braid Lounge, we provide a modern, professional salon experience where clients feel valued, and our team members grow in a positive, structured environment. As the Front Office Coordinator, you’ll play a key role in ensuring smooth salon operations, providing excellent customer service, and creating an inviting atmosphere for both clients and staff.
If you’re organized, proactive, and passionate about helping a business thrive, this role is for you!
ABOUT YOU
You are looking for a place to call home and build a career as a:
DETAIL-ORIENTED, CUSTOMER-FOCUSED, AND HIGHLY ORGANIZED INDIVIDUAL WHO EXCELS AT CREATING A SEAMLESS SALON EXPERIENCE FOR CLIENTS AND STAFF.
Does this sound like you?
✅ You love providing exceptional customer service and making clients feel welcome from the moment they walk in.
✅ You thrive in a fast-paced environment, handling scheduling, client inquiries, and salon coordination with ease.
✅ You’re tech-savvy, comfortable using booking software, processing payments, and maintaining organized records.
✅ You enjoy being the go-to person for problem-solving and ensuring daily operations run smoothly.
✅ You are looking for a long-term opportunity in a supportive, professional, and dynamic salon setting.
✅ You’re excited to work with a passionate, high-energy team and contribute to a thriving salon culture.
WHY WORK AT THE BRAID LOUNGE?
Our Mission:
To empower professional women by providing exceptional, modern African braiding services in a welcoming and inclusive environment.
What Makes Us Different?
✨ Key Role in Salon Success: As the first point of contact for clients, you set the tone for a professional, welcoming experience.
✨ Career Growth: We support professional development with training opportunities and skill-building workshops.
✨ A Positive, Team-Oriented Culture:We value collaboration, communication, and efficiency in everything we do.
✨ A Structured and Organized Environment: You’ll have clear expectations, streamlined processes, and all the tools needed to succeed.
Perks You’ll Love:
Competitive pay: $12–$14 per hour, based on experience
Consistent schedule: Enjoy work-life balance with reliable hours
Professional growth: Opportunities to develop leadership and customer service skills
Team social events: Be part of a fun, supportive salon family
ABOUT THE ROLE
You don’t need salon experience to apply! We will train you in all aspects of front desk operations, scheduling, and client relations.
Your Job:
✔️ Be the face of The Braid Lounge, welcoming clients warmly and providing top-tier customer service.
✔️ Manage appointments efficiently, ensuring smooth scheduling and assisting with rebooking.
✔️ Support salon operations by coordinating braiders' schedules, processing payments, and handling inquiries.
✔️ Maintain a professional and organized front desk area, keeping everything running seamlessly.
✔️ Assist with salon marketing efforts, including social media content, promotions, and customer engagement.
Your Work Ethic:
You genuinely care about client satisfaction and go above and beyond to enhance their experience.
You’re proactive, anticipating needs and taking initiative.
You’re a team player, supporting the braiders and ensuring smooth operations.
You demonstrate integrity, following through on commitments and being reliable.
You present yourself professionally, representing The Braid Lounge with confidence in person and online.
WORK/LIFE BALANCE
We understand that life outside of work matters. At The Braid Lounge, we prioritize:
✔️ A structured schedule so you can plan your time effectively.
✔️ A team-oriented environment where everyone supports each other.
✔️ Opportunities for growth so you can build a long-term career in a professional salon setting.
This is a part-time role with flexible hours. If you’re ready to take the next step in your career, we’d love to meet you!
Apply now and let’s chat about how you can become an essential part of The Braid Lounge team!
Salary : $12 - $14
