What are the responsibilities and job description for the Join Our Team as an Account Supervisor: Drive Client Satisfaction and Account Growth position at The Brandon Agency?

Job Description

Join Our Team as an Account Supervisor : Drive Client Satisfaction and Account Growth!

Join our team as an Account Supervisor, where you'll play a critical role in driving client satisfaction and fostering account growth and profitability. As the Account Supervisor, you will oversee the activities of our account managers, maintain direct client communication, and lead the development of our account management team. If you have a passion for client relations and a knack for team leadership, we want to hear from you!

Let us introduce ourselves :

Introducing The Brandon Agency : Fully integrated. Digital first. Data driven. As the largest independent agency in the Carolinas built for today's digital world, we offer in-house solutions from brand strategy to world-class video and content production, e-commerce infrastructure, full-stack website capabilities, social media management, public relations, and full-service paid media. Specializing in diverse categories including CPG, B2B, Financial, Healthcare, Utilities, Telcom, Real Estate, Lifestyle Apparel, Outdoor Leisure, and Resort Travel, we've earned recognition as one of the most creatively awarded agencies in the Carolinas, with accolades including features in prestigious awards such as the Nationals Addys, Emmys, Graphis, and more. We've been recognized as a "Best Place to Work" for seven consecutive years, fostering a culture of creativity and excellence, and empowering our team members to excel and innovate. Join us and be part of a passionate team dedicated to making a lasting impact in the marketing industry.

Become part of a team that values :

Fostering strong client connections
Delivering exceptional service
Creative and solution-oriented thinking
Shared commitment to client success

What you'll do as Account Supervisor :

Cultivate Client Confidence : Ensure client relationships are not just maintained but flourished, swiftly tackling any challenges and keeping senior management in the loop.

Bridge Communication Gaps : Act as the crucial link between clients and senior agency leadership, guaranteeing clients have full access to the support and resources they need.

Nurture Lasting Partnerships : Build enduring client connections anchored in trust, open communication, and reciprocal respect.

Lead with Insight : Regularly convene with account managers to discuss their progress and performance, providing them with the mentorship needed for their professional growth.

Elevate Team Performance : Conduct thorough quarterly reviews of account manager performance in collaboration with the Director of Account Service, ensuring constructive feedback and actionable guidance.

Champion Professional Development : Guide account managers on their career paths and skills enhancement, promoting an ethos of perpetual learning and betterment.

Strategize for Success : Critically assess and refine client strategies to ensure they're in lockstep with both client goals and our agency's strengths.

Oversee Creative Excellence : Scrutinize campaign concepts against strategic marketing benchmarks, offering pivotal feedback and steering.

Optimize Resource Allocation : Make certain client projects are matched with the right talent and resources, ensuring efficiency and effectiveness.

Safeguard Financial Health : Keep a vigilant eye on accounts receivable and client creditworthiness, upholding our standards for financial stewardship.

Spot and Seize Opportunities : Be proactive in identifying and capitalizing on opportunities for expansion within existing client portfolios, driving both their success and ours.

Facilitate Contractual Agreements : Lend your expertise to the negotiation of agency-client contracts and provide indispensable support during both internal and external meetings.

Knowledge and skills required for the position are :

Bachelor's degree in Business, Marketing, or related field.

Extensive experience in advertising agency roles, with a successful track record in account management.

Strong verbal and written communication skills.

Analytical thinking and problem-solving abilities.

Entrepreneurial mindset and dynamic presentation skills.

Exceptional organizational and interpersonal skills.

Proficiency in project management tools and Google Suite.

Step into a role that not only demands your strategic acumen and leadership skills but also offers the chance to make a significant impact on our client's success and our agency's trajectory. The Brandon Agency offers a competitive benefits package, including top-tier insurance, flexible PTO, and a 401k match. Join a team that values innovation, collaboration, and making a real impact. Apply Now!

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Join Our Team as an Account Supervisor: Drive Client Satisfaction and Account Growth

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