What are the responsibilities and job description for the Guest Relations Coordinator position at The Breakers?
Job Summary : The Guest Relations department at The Breakers is seeking a talented and dedicated individual to join our team as a Coordinator. This role combines the responsibilities of the Front Desk, Concierge, and Call Center to provide exceptional guest service. As a Guest Relations Coordinator, you will have the opportunity to gain invaluable experience in the hospitality industry while delivering impactful and memorable service to our guests.Qualifications : - Strong organizational skills and attention to detail are essential for success in this role.- Proficiency in computer systems and software is required.- Excellent written and verbal communication skills are necessary for effectively engaging with guests.- A proactive and self-motivated mindset is essential for self-development and growth.- The ability to work in a fast-paced environment and prioritize multiple tasks is crucial.- A flexible schedule, including availability on holidays and weekends, is required.Responsibilities : - Serve as the main point of contact for guests, providing exceptional service and assisting with inquiries and requests.- Manage guest check-in and check-out processes, ensuring accuracy and efficiency.- Coordinate guest transportation, dinner reservations, and other concierge services.- Respond to phone calls and emails in a professional and timely manner.- Maintain accurate guest records in the computer system.- Handle guest complaints and ensure appropriate follow-up and resolution.- Collaborate with other departments to ensure seamless guest experiences.- Stay up-to-date with local attractions, events, and services to provide recommendations to guests.
