Bridal Concierge

Job Summary:

We are looking for a friendly, organized, and customer-focused Receptionist to be the first point of contact for our brides. This individual will be responsible for managing the front desk area, scheduling appointments, assisting bridal stylist on the sales floor and brides inquiries, and ensuring that every guest has a positive and memorable experience at our boutique.

Work Hours:

Friday - Sunday 10AM to 6PM

Responsibilities Include:

• Welcome brides, their families, and guests as they arrive.
• Answer any initial questions about the boutique, services, or products via email, phone or text messages
• Direct customers to the appropriate area (e.g., fitting rooms).
• Book, confirm, and manage appointments for bridal appointments, fittings, and alterations.
• Handle cancellations or rescheduling requests and maintain an organized schedule through POS system
• Keep track of busy periods and ensure gown racks and overall store appearance as per company standards
• Respond to inbound calls, inquiries about products, services, and availability.
• Handle email correspondence, providing information or redirecting to appropriate staff.
• Take messages for bridal stylists members when necessary.
• Assist with customer inquiries related to dress styles, sizing, pricing, and other boutique services.
• Ensure customers are comfortable and have a pleasant experience while in the boutique.
• Handle customer transactions (sales of dresses, accessories, etc.) and celebrate with brides as they check out.
• Assist with bridal pickup appointments , help brides picking out veils and accessories and gown preservation check out.
• Ensure the reception area is neat, welcoming, and organized at all times.
• Manage store supplies throughout the day to ensure smooth operation.
• Communicate with Managers , stylists, and seamstresses about customer needs or appointments.
• Relay customer feedback to the appropriate team members.
• Help manage the flow of the sales floor and ensure each bride or guest is attended to in a timely manner.
• Support boutique management with any necessary tasks

Qualifications:

• Previous customer service or receptionist experience preferred
• Strong interpersonal and communication skills, with the ability to interact with a wide range of customers.
• Excellent organizational skills and ability to manage multiple tasks simultaneously.
• Proficiency in phone systems, email correspondence, and basic office software.
• A friendly, positive, and professional demeanor.
• Passion for weddings and bridal fashion is a plus!
• Must be available to work weekends

Salary:

• $17 dollars per hours plus commission and tips
• 3 sick days a year
• 401K retirement plan
• Potential for growth with in the company
• It has the availability to become a full time position.

Job Type: Part-time

Pay: $17.00 per hour

Expected hours: 25 – 30 per week

Shift:

• Day shift

Work Location: In person

Salary : $17