Company Highlights :
The Bright Hospitality Management is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest driving stellar satisfaction rates. We are currently building out a portfolio of hotels focused on health and wellness called Vitality Hotels.
Perks :
- Full Vision, Dental and Medical Insurance
- 401K Program with Matching
- Paid Time Off
Purpose of the Role :
Dayton Vitality Hotel is looking for an experienced, organized and confident Head of Hotel Operations to join our team with energy and enthusiasm. The Head of Hotel Operations will be responsible for all aspects of the hotel property including but not limited to operations, staffing and overall guest satisfaction (may include Front Office, Business Center, Recreation / Health Club, Housekeeping, Food and Beverage / Culinary and Engineering / Maintenance). This role will be responsible for maximizing operational efficiency and profitability. Responsibilities will include maintaining operating costs, budgets and forecasts while overseeing property maintenance and appearance. Will be required to make recommendations on strategic operational and budget decisions. The selected individual strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
Responsibilities :
Leading Operations Team
Ensures that goals are being translated to the team as they relate to guest tracking and productivityCreates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing serviceUnderstands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengthsEnsures that the team is properly resourced and has capabilities to meet expectationsLeads by example demonstrating self-confidence, energy and enthusiasmAssists employees in understanding guests' ever-changing needs and expectations, and exceeding themManaging Property Operational Functions
Follows property specific second effort and recovery planPublishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest lettersTakes proactive approaches when dealing with employee concernsExtends professionalism and courtesy to employees at all timesCommunicates / updates all goals and results with employeesMeets semiannually with staff on a one-to-one basisAssists / teaches the team scheduling against guest and hours / occupied room goalsIs cross-trained to perform hourly job functions as neededManaging and Monitoring Activities that Affect the Guest Experience
Maintains excellent service scores for all survey systems and ensures staff is delivering great service at all times. Follows up on any feedback as needed for further guest service improvement.Provides excellent customer service by being readily available / approachable for all guests.Takes proactive approaches when dealing with guest concerns.Extends professionalism and courtesy to guests at all times.Responds timely to customer service department request.Ensures all team members meet or exceed all hospitality requirements.Managing Profitability
Assists in performing required annual Quality audit with appropriate leadersEnsures a viable key control program is in placeReviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvementEnsures adherence to budgets and forecasts resulting in acceptable profit margins and flow through. Drives appropriate operational adjustments as need to achieve financial goals, balancing guest experience with financial needsConducting Human Resources Activities
Interviews and assists in making hiring decisionsReceives hiring recommendations from team supervisorsEnsures orientations for new team members are thorough and completed in a timely fashionRecommends programs for the motivation and development of staffQualifications, Skills, Abilities and Experience :
Experience managing and maintaining high quality of guest service experienceExperience with managing profitability metrics and reportingAble to take a collaborative approach when working with leadership and peer leadersAbility to motivate othersStrong leadership experiencePhysical Requirements :
The physical demands described are representative of those that must be met by an incumbent to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role. Ability to speak and hear. Close and distance vision. Excessive walking. Frequently lifts / carries up to 25lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual requirements and working conditions may include but are not limited to :Ability to work day shift with varying schedule from week to weekStand for long periods of timeWalk extended distancesLift, push, pull, carry 25lbs.May come in contact with fumes or airborne particlesMay be exposed to toxic or caustic chemicalsMinimum Qualifications :
Bachelor's degree in Business Administration, Hospitality Management or related combined experience and training equivalent5 years related hotel management experienceRelated supervisory leadership experienceBasic computer skillsAbility to work day shift with ability to work nights as neededAbility to commute / relocate to onsite locationPlease note, due to the requirements of this position, responses may automatically disqualify you from moving forward in the application process. Please review minimum qualifications thoroughly before applying.Behavioral Competencies :
Attention to DetailIndependent Self-StarterHighly OrganizedCritical ThinkerProblem SolverExcellent CommunicatorAbility to PrioritizeTeam Work & CollaborationMulti-Tasker with Strong Sense of UrgencySchedule / Travel Requirements :
Various schedules may applyPI259837264
