Lifestyle Director / Activities Director

Position Summary

The primary duty is the directing, managing, and administering of the residents’ leisure, recreational and social activities and programs, as well as the management and direction of the assigned team members within the department.

Essential Duties and Responsibilities

Facilitate and coordinate a wide variety of activities to meet the leisure, psycho-social, spiritual, intellectual and recreational needs of SNF customers and ALF residents

Design and implement a monthly calendar for each of the two sides to reflect the Leisure activities

Market the Daily Activities via Kanvas Control TV and Daily Flyers

Maintain monthly budget needs and accounting of purchases

Motivate and encourage patients and residents to participate in activities and volunteer experiences

Ensure timely Customer Service Survey is conducted and recorded on new customers

Supervises volunteer coordination

Assign appropriate Care Plans based on the Leisure desires of the patients

Establish ongoing relations between patients and outside community

Acquire knowledge of all patients to ensure that they are participating in activities of their choice and abilities

Travel with residents on trips

Ensures vendor transactions and outside services are properly completed and / or supervised in accordance with contracts

Establish and maintain acceptable record keeping systems

Advise the Administrator of major situations affecting the Community

Submit timely verbal and written reports

Monitor time records reports for department and submit proper paperwork to payroll

Coach, counsel and write performance evaluations for team members

Responsible to complete, and ensure departmental staff have completed, all state and federal compliance, education and training requirements

Competencies

Hosts and / or participates actively in meetings; makes meaningful contributions

Takes charge of people / events; assumes leadership in a positive way and treats all team members with fairness and respect

Provides clear, objective and timely feedback to employees

Creates enthusiasm for team effort; is an effective team builder; sets a model for teamwork that encourages common goals

Uses all available and appropriate resources, including team members

Interacts frequently with customers; takes initiative to inquire about customer needs and opinions and effectively manages concerns

Encourages and develops customer service skills in employees

Able to prioritize work. Sets realistic deadlines for self and others and ensures deadlines are met; delegates as needed

Presents ideas and information in a concise, well organized manner

Manages as if it were his / her own business, keeps up to date with best practices and new developments. Makes informed decisions within the scope of responsibility

Sets precise, measurable goals that are realistic, challenging and compatible with company goals; demonstrates actions to meet those goals

Is progressive in outlook; initiates new approaches and ideas; offers creative and effective solutions

Receptive and open to new ideas; Empowers and supports employees to make decisions

Takes responsibility for his / her own training and development; follows up and integrates training when appropriate

Listens; concentrates on information presented; takes action

Observes early signs of changing conditions; responds effectively

Ensures new employees are fully trained on all aspects of the job

Identifies promotable employees and provides necessary training through application of the Develop Map Program

Ability to understand and manage budget within scope of job role

Culture

This is a high performance, collaborative environment, propelled by our Teams of Excellence (T.O.E.) Program. The expectation for each team member is to engage as a trailblazer in our complex and dynamic organization by adding value and support to fellow team members.

Work Environment

This job operates in a post-acute setting. This role requires regular walking to various locations around the facility. This role also routinely comes into contact with patients who may have contagious illnesses. Team member is expected to adhere to facility’s no-smoking policy.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. The employee must frequently lift and / or move items over 60 pounds.

Position Type and Expected Hours of Work

This is a position in a post-acute setting that is open 24 hours a day, 365 days a year. Weekend and holiday shifts will be required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

HIPAA

Team members are required to adhere to policies and procedures implementing HIPAA requirements for the privacy and security of protected health information. Team member are permitted to use and / or disclose only minimum amount of Protected Health Information necessary to complete assigned tasks.

Reports all suspected violation of company’s HIPAA policies or procedures to facility CEO.

Knowledge, Skills and Abilities

Interpersonal skills necessary in order to provide effective leadership of subordinates maintain a variety of internal and external contacts, and work cooperatively with a variety of facilities, managers, executives, and team members

Analytical abilities necessary in order to evaluate delivery of care systems; respond to deficiencies by identifying and implementing appropriate corrective action; develop and administer sound department policies, procedures and budgets; and organize and oversee work of subordinates

Skilled in directing and motivating team members

Ability to maintain confidentiality

Ability to communicate effectively with internal and external customers at all levels of the organization

Proficient computer and Microsoft Application skills. Must have an ability to learn new systems

Ability to work with a culturally diverse resident and employee population

Must have positive communication skills and demonstrated adequate maturity and patience

Proficient in the English language. Excellent communication (verbal and written), customer service and interpersonal skills

Must have strong organizational skills with attention to detail, as well as strong leadership skills

Must be able to successfully prioritize workload, demonstrate initiative, and analyze situations to make sound decisions based on available data

Ability to maintain a calm, professional demeanor under pressure

Self-directing with the ability to work with minimal direct supervision

Required Education / Experience

College / University Degree in a related field

A minimum of five (5) years’ experience in a similar role

Certified as an Activities Director by NCCAP (National Certification Council for Activity Professionals)