What are the responsibilities and job description for the Regional Director of Healthcare position at The Bristal Assisted Living?
Provide support to the Bristal communities and serve as a resource in the area of Resident Services
Visit the communities regularly to meet with the Executive Director and Resident Services
Assist the Executive Director as well as Regional Vice President of Operations in responding to any resident concerns
Evaluate effectiveness and efficiency of processes in the Resident Services Department and provide input/recommendations to the VP of Resident Services and Quality Compliance regarding same to ensure quality services
Participate in updating of Resident Services policies/procedures as needed
Ensure company standards are met and company policies/procedures are followed in the Resident Services Department including infection control criteria by regular visits to the communities
Evaluate resident services and care through intermittent resident evaluations and direct observation of services provided including but not limited to personal care and medication assistance
In conjunction with community ED, develop training plan for of new Resident Services Directors -- Director of Wellness (DOW), Assistant Director of Wellness (ADOW), Director of Case Management (DCM), Director of Reflections (DOR) – to include mentoring and hands-on education
Offer ongoing support, education, and guidance to all Resident Services Directors through routine visits to the communities
Assist VP of Resident Services with identification of education needs of the Resident Services Department & Quality Compliance
Develop general training programs as identified or specified by the COO or Vice President of Resident Services and Quality Compliance
Coordinate education programs for the Resident Services Department including but not limited to
The development of specific classroom education pertinent to Resident Services
Management of the training calendars
Preparation of shared training materials
Use of various training techniques to optimize staff learning, i.e., lecture, printed materials, hands-on demonstration, role-playing, group sessions, one-on-one training, etc.
Assist communities in coordinating outside training programs with the communities including assuring proper credentials received prior to training
Provide direct education as needed or as directed by the VP of Resident Services and Quality Compliance
Review staff education through effective tracking system
Monitor the effectiveness of training and education provided through quality assurance/performance activities which include one-to-one observations throughout the community work areas
Assist community DOW’s with staff competencies as needed
Conduct Quality Assurance/Performance Improvement audits at the communities
Support the communities during Department of Health inspections
Develop relationships with outside training entities to foster educational and recruitment opportunities
Participate in the OSHA Respiratory Program including reviewing employee Respirator Medical Evaluation Questionnaires
When necessary, perform full Director of Wellness responsibilities at a Bristal community in the absence of such individual Compile routine reports documenting training efforts and effectiveness of same
In conjunction with Human Resources staff and Executive Directors, monitor and investigate employee injuries and/or exposures
As directed by the VP of Resident Services and Quality Compliance, monitor various trends and compile reports as needed
Establish and maintain healthy, positive, and productive interpersonal relationships with all team members
Maintain strict confidentiality regarding knowledge of resident information as well as company confidential matters
Demonstrate the ability to communicate and receive constructive feedback in a positive manner
Maintain current clinical knowledge and working knowledge of assisted living regulations as well as best practices
Create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as create a calm environment
Act as a role model for team members
Perform all other responsibilities and tasks as deemed necessary by the COO or the Vice President of Resident Services and Quality Compliance
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