Concierge

Reception and Greeting:

• Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.
• Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department.
• Take accurate messages as necessary.
• Provide general information about the assisted living community and its services to callers and visitors.
• Monitor all visitors, third party providers and residents and ensure that they sign in and out of community.
• Operate and use appropriately the radio communications system.
• Accept /sign for overnight packages and call department to inform them of the delivery.
• Make PA announcements as required by administration.
• Wear proper and clean company uniform.

Sales Inquiry Handling:

• Receive incoming sales inquiries, whether by phone or in-person visits.
• Use pre-established guidelines to determine the appropriate staff member to handle each sales inquiry.

Administrative Support:

• Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, Sort and distribute interoffice mail.
• Ensure that the front desk area and lobby is tidy and presentable.
• Accept monthly Resident rent checks on behalf of the accounting office.
• Accept maintenance work orders.

Resident and Guest Support:

• Engage with prospective residents and their families to understand their needs and interests.
• Provide assistance to residents and their families with their inquiries, requests, and concerns.
• Offer guidance and information on community activities, events, and amenities.
• Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintains concierge handbook.
• Make trip reminder calls to residents as directed by Director of Resident Services and/or Director of Recreation
• Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.

Emergency Response:

• Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members.
• Knowledge of security/fire alarm systems and procedures.
• Monitor security and emergency call systems.
• Knowledge of appropriate response to emergency situations.
• Maintain home base at the front desk during an emergency.

Adherence to Policies and Regulations:

• Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines.
• Stay updated with information related to the assisted living community's services.

Education

• High School or better

Behaviors

• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization