What are the responsibilities and job description for the Major Incident Manager position at The Brixton Group?
Duration: 12 months Right-to-Hire
Location: On-site 3 days/week in either: Cincinnati, OH or St. Petersburg, FL
Shift: 8-5p PST with rotating on-call support
*** U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or transfer visas at this time. ***
*** No Vendors/3rd parties. ***
Responsibilities:
Location: On-site 3 days/week in either: Cincinnati, OH or St. Petersburg, FL
Shift: 8-5p PST with rotating on-call support
*** U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or transfer visas at this time. ***
*** No Vendors/3rd parties. ***
Responsibilities:
- Oversee and coordinate the resolution of service disruptions.
- Manage bridge calls, engage technical teams and suppliers, and maintain comprehensive documentation.Impro
- ve incident management processes and provide clear incident summaries to stakeholders.Act a
- s a Subject Matter Expert (SME), leading and managing the team to ensure effective incident resolution.Make
- key decisions and contribute to strategic initiatives across multiple teams.Provi
- de solutions to incident-related challenges within the immediate team and across the organization.Devel
- op and implement strategies to enhance incident management processes.Lead
- cross-functional teams to ensure the timely resolution of service disruptions.Analy
- ze incident data to identify trends and areas for improvement.Provi
- de training and guidance to team members on incident management best practices.Colla
- borate with stakeholders to ensure effective communication during incidents.Requi
rements:Maste
- r proficiency in Critical Incident Management.Expert proficiency in the Incident Management Process.Expert proficiency in Service Resolution Management and Operational Process Improvements.
