Patient Business Associate - Emergency Department

Overview

The Emergency Department Business Associate (/EDBA) provides clerical and administrative support for the Emergency Department. S/he is responsible for certain greeting, supply-related and communication functions for the purpose of advancing the hospital’s mission. The ED Business Associate coordinates with other disciplines in order to assist in the delivery of excellent care and patient satisfaction. Position incumbents must at all times adhere to Hospital Policies and Procedures, HIPAA and other state and federal laws of which they have been made aware through hospital training and/or orientation. At all times, the EDBA is expected to act in the interests of patients by performing the position duties to the best of his/her ability and promptly advising his/her supervisor of any activity which might result in harm, delay or other adverse outcome to patients.

Responsibilities

• Acts as a patient advocate by promptly advising his/her supervisor of any activity which might result in harm, delay or other adverse outcome to patients.
• Perform assigned duties in order to facilitate efficient and timely patient care.
• Act as unit receptionist by greeting and offering assistance to patients, families, staff, physicians and others who enter the Emergency Department. Greets and assists patients, visitors and hospital personnel in a courteous and professional manner.
• Promptly responds to hospital and business-related email.
• Answers telephone in courteous and professional manner, i.e., by stating the Department, his/her name, and asking how s/he may help the caller.
• Disposes of each call by promptly providing the requested information or party or referring the call to the appropriate respondent; does not place callers on “hold’for longer than 15 seconds at a time and always asks caller if they can hold before doing so.
• Responsible for returning admitted patient’s medical chart to designated area.
• Notifies admitting Department regarding patient status change.
• Confirms patient’s medical insurance to verify transportation coverage.
• Conveys telephone messages timely and accurately.
• Generates specimen labels as requested
• Generates, maintains and checks that armbands /labels are on all patients.
• Effectively communicates information to and from other hospital departments in a professional manner.
• Assesses the need for, and orders, appropriate amounts of stationery and other office supplies, lab, clinical supplies and other materials as needed to maintain adequate inventory in the Department; places orders for other supplies, equipment and/or materials when so directed by physicians, nurses or other patient care providers.
• Keeps storage room(s) clean, organized and appropriately stocked.
• Conducts environmental rounds once per week and reports deficiencies to Emergency Department Nurse Manager.
• Generate reports on equipment needing repair when such needs are noted or as directed; reports non-functioning equipment to appropriate hospital department and/or ED manager.
• Places phone calls to appropriate clinical departments for patient consultations as directed by the medical and/or nursing staff on duty in the Emergency Department.
• Check the fax machine regularly for incoming faxes and distributes them as appropriate.
• Fax orders, admissions, requests to other services and departments and other information promptly as needed or directed.
• Performs admission, discharge, transfers and other clerical functions in the Hospital’s clinical and registration system(s) accurately and in timely.
• Knows and carries out hospital policies related to confidentiality of medical records and other patient information.
• Ensures that all patients are provided with appropriate identification and alert bands promptly when needed.
• Files records, manuals and reports such as dietary changes, daily admissions/discharges and other materials as directed.
• Issues satisfaction surveys to patients as directed, collects them and submits to Patient Relations Office daily.
• Keeps admission and discharge logs up to date.
• Notifies appropriate departments of admission, discharge and/or transfer.
• Organize charts for admission, discharge and transfer.
• Reviews and updates hospital forms in the patient charts for accuracy and completeness.
• Performs rounds at the beginning of each shift to verify Department census and admission status of all patients; records the information in an appropriate location.
• Performs hourly rounding on patients; records the information in appropriate location.
• Responsible in maintaining bedside labels.
• Completes mini registration of new patients.
• Updates all discharges and transfers from patient roster; date and time stamps each entry.
• Schedules patient transportation (ambulance/ambulate) as needed or as directed.
• Makes arrangements with appropriate NYPD precinct for pick up of rape kits.
• Represents the Department in a positive manner and refrains from publicly discussing business which could have a negative impact on the hospital and/or patient perception.
• Attends training and in-services as directed by supervisor(s) or mandated by hospital policy and/or leadership.
• Performs other duties as assigned.

Qualifications

Education:

• High School Diploma or equivalent required.
• Graduate from an accredited college/university preferred.

Experience:

• Minimum one (1) year clerical experience in hospital or health care environment.

Knowledge and Skills:

• Typing (45-60 wpm) accurately, required.
• Proficient in computer database programs, required.
• Ability to read and communicate effectively in English.
• Excellent verbal/written/communication skills.
• Basic computer skills/Knowledge with Word and Excel.

Physical Requirements:

• Involves walking, sitting, talking, hearing, stretching, reaching and bending.
• May include some repetitive motions.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Interfaith Medical Center.

IMC is an equal opportunity employer, it is our policy to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, marital status, military status, age, gender, sexual orientation, disability or handicap or other characteristics protected by applicable federal, state, or local laws.