What are the responsibilities and job description for the Program Support position at The Brooklyn Hospital Center?
Company Description
The Brooklyn Hospital Center WIC Program
Responsibilities
• may conduct all duties of Program Support staff
• provide clinic and office support to QN and CPA staff
• provide excellent customer service to participants
• review Rights and Responsibilities with participants
• conduct program orientation, including explaining program benefits,
issuing eWIC card, setting up WIC2GO and providing list of authorized
vendors
• collect information for the nutrition assessment process, including
obtaining anthropometric and hematological data, as trained
• participate in breastfeeding promotion and support activities
• complete issuance of food packages that do not require medical
documentation, once prescribed by the QN or CPA
• assist by issuing WIC benefits as part of a QN/CPA-led facilitated
group discussion, when no food package changes are needed
• provide referrals to health and social services, and document in
participant’s record
• identify and refer participants to a QN or CPA, when appropriate
• assist QNs and CPAs in planning and evaluating participant-centered
nutrition education
• provide additional program information on such topics as WIC
benefits and the Farmers’ Market Nutrition Program
• issue Farmers’ Market benefits to participants
• other duties as assigned
Qualifications
• Bachelor’s degree from an accredited college or university
• Experience working in the health care field, including volunteer experience
• Experience with providing customer service and computer data entry,
including volunteer experience
• Bilingual is a plus
