What are the responsibilities and job description for the General Manager position at The Brothers that just do Gutters?
Who Are We? The Brothers That Just Do Gutters is a rapidly growing, locally owned, and operated full-service rain gutter and gutter guard franchise with over 100 locations nationwide. Our mission is to "Reinvent Contractor Service" by providing a great place to work and delivering 5-star service every step of the way from initial phone inquiry, home visit, inspection and estimate, scheduling, timeliness, installation, follow-up, and ongoing support and service. We want to do what's right for our employees, customers, and communities.Why Work for Us? We care and we are fair. We love our employees and are sincerely interested in their personal and professional growth. We are a performance-based company with clearly defined career paths laid out for each of our employees. We fully invest in our workers and believe it is important to listen to them and create a comfortable work environment.Position Summary : As a General Manager of our Norwood, MA location, this role is the primary integrator for the organization, listening closely to the owner’s vision and mapping out a plan to achieve it. The GM is responsible for the output of all the people on their team, requiring the creation, maintenance, and improvement of the systems and processes used by the team. This role is responsible for all business operations and will determine and delegate to staff, which consists of administrative, operational, sales / marketing, and field employees.General Responsibilities : Overseeing daily business operationsDeveloping and implementing growth strategiesTraining low-level managers and staffCreating and managing budgetsImproving revenueEnsuring the annual plan is executed, KPIs met, and adherence to the budgetHiring employeesSetting and achieving goals for sales volumes, closing rates, and gross profitsEvaluating performance and productivityAnalyzing accounting and financial dataEnsuring that work is completed accurately, completely, and on timeGenerating reports and giving presentationsMaintaining an organized workflow and process using company CRMCommunication : Maintaining regular communication with the owner, staff, and field personnel, working cooperatively to develop effective methods and systems for growing the businessMaintaining company reputation of integrity and professionalism by communicating professionally with customers, being punctual for appointments, and returning phone calls promptlyEnsuring that all necessary information about jobs is communicated to crew leaders as necessary (i.e., job colors, job scopes, scheduling, billing, etc.)Maintaining open communication with crew leaders to remain knowledgeable of jobs and teamsCommunicating with all employees in a positive and respectful mannerOther Responsibilities : Demonstrating positive leadership through all actions with all employeesAttending all meetings on timeWorking the necessary hours per week to perform all duties and responsibilities promptlyAssisting in the development and implementation of new systems, helping to maintain and increase the company’s profitability and organization as it changes and growsAssisting in problem-solving and implementing solutionsParticipating in planning company growth and development and supporting the company mission by following through on initiativesBehaviors and Habits Needed for Success in This Role : Experience in the trades and managing construction workers and projects is essentialUrgency around resultsTask management and prioritizingClear directionProactive communication : formal and informal, frequentIssue collection and resolution managementDelegate, instruct, and follow upStructure and consistencyComfort with conflict and conflict resolutionClient-focused, appreciation for customer serviceAbility to integrate various company functions and departmentsCare and understanding for all employeesDeadline-focused and results-drivenStrong people and communication skillsStrong desire to play an active role within a dynamic, competitive teamPositive attitudeThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.#J-18808-Ljbffr
