What are the responsibilities and job description for the Operations Manager position at The Brothers That Just Do Gutters?
PURPOSE : To manage production to achieve company production targets and create the smoothest operation possible. Handle all aspects of the daily and weekly installation needs.
CAPABILITIES
- Arrive on time and ready to work
- Working knowledge of office technology - computers, MS Office, cell phones, etc
- Ability to learn and accept feedback, positive and corrective
- Pleasant and courteous on the phone
- Be organized. Have good communication skills.
- Self-starter and independent worker
- Team builder and leader
- Hire and train installers
- Manage installation team on a daily basis
- Drive production goals
- Fleet management
- Maintain warehouse organization and cleanliness
- Maintain warehouse stock with weekly and ad hoc orders from suppliers
- Maintain 2-3 weeks of special order material based on upcoming jobs
- Stage material for jobs for production as needed
- Assist Office Admin with scheduling by use of phone, text, and email.
- Handle inbound customer calls for questions, scheduling, payments, etc.
- Assist with efficient dispatching of crews, assigning work orders, and rescheduling work orders as needed
- Answer phones, distribute messages, follow-up on phone messages. Represent our company in a professional manner, handle customer complaints, enter information into CRM.
- After job is scheduled, send scheduling packets to customer. Request contract and / or monies, color selection, and lead info.
- Update and maintain customer database.
- Process credit card payments.
- Type proposals and job scopes on occasion.
- Any other needs as arise that assists the company achieve a smooth operation.
- Direct Hire and Fire management experience
- MS Office suite (Word, Excel, Teams, etc)
- Job scheduling
- Inventory management (entry level)
- Construction knowledge is a plus
- Ability to lift and move up to 50lbs
- Customer service phone skills
General Overview of Responsibilities :
Desired Experience :
Compensation : $60,000.00 - $70,000.00 per year
Join Our Team at The Brothers that just do Gutters
The Brothers that just do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. With over 100 franchise locations across the United States, we are rapidly growing and continuously seeking driven individuals to join our team.
We are a performance-based company dedicated to providing clear career paths for individuals with goals and aspirations. We fully invest in our team members, believing that creating a comfortable and supportive work environment is key to success.
Don't settle for a fixer-upper career. Join us and build something great.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.
Salary : $60,000 - $70,000
