Housekeeping Manager

Come Join our Team at The Brownwood Hotel & Spa and be a part of our story! We are a luxury AAA Four Diamond Property located in The Villages, FL is seeking a Housekeeping Manager.

Scope of Responsibilities

Within the spirit of “Making People’s Dreams Come True”, the responsibilities of this position include assist in managing a team of associates on first and second shift to create a visibly stunning and esthetically clean environment for our guests and associates. Ensure the cleanliness of all guest rooms, public areas, and offices.

Essential Duties and Responsibilities

Duties and responsibilities for this position include the following; While this is intended to be an accurate reflection of the current job, Management reserves the right to revise the job or to require that other or different functions to be performed when circumstances change or exigencies require (this includes but is not limited to emergencies, changes in personnel, workload, rush jobs or technology developments).

• Oversee entire housekeeping operation
• Inspect guest rooms
• Daily communication with the Front Desk and Engineering
• Assign daily work to employees
• Handle guest requests
• Work with other departments to ensure cleanliness and guest satisfaction
• Forecast business levels for following day
• Ensure proper productivity and quality standards are met
• Answer housekeeping phones and dispatch as needed
• Communicate between housekeeping shifts daily
• Follow our hotel green policies.
• Ensure trash/recyclables are taken out.
• Follow The Brownwood Hotel and Spa guest service standards.
• Actively work with department staff, while following all departmental rules.
• Any other additional responsibilities that may be asked by General Manager.
• Organizational skills
• Multi-tasking
• Proper phone etiquette
• Knowledge of hotel operations
• Inventory Management
• Ability to work unsupervised
• Attend departmental meetings.
• Follow handbook policies and standard operating procedures.
• Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
• Ensuring the quality and level of service that the General Manager and guests expect is excellent and follows our company standards and policies.
• Complete all daily responsibilities/cleaning task list.

Educational/Experience Requirements

• High School Diploma or General Education Degree (GED).
• 3 Years related experience preferred.
• Excellent time management skills and the ability to manage.
• Attention to detail and problem-solving skills.

Supervisory Responsibilities

Supervisory responsibilities are associated in this position. Provide informal assistance such as technical guidance and/or portfolio specific training to co-workers.

Language Skills

Ability to effectively present information and respond to questions from team members and staff. English is required for oral and written communications (bilingual, Spanish speaking a plus).

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this position.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee constantly is required to push a loaded supply cart.

The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. This position requires prolonged hand and wrist movement/usage. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

BENEFITS & PERKS (FULL-TIME)

• Paid Time Off (PTO)
• Paid recognized Holidays
• Health & Wellness benefits
• Medical/Vision/Dental/401(K)
• Prescription
• HSA/FSA Options
• EAP
• Employee Discounts – Hotel, Spa & Wolfgang Puck Fine Dining
• Elementary Charter School program
• The Villages Passport Discount Card
• Rewards and recognition programs (we appreciate all that you do).

SCHEDULE

• Holidays
• Monday to Friday
• Weekends

NOTE: The hotel functions 7 days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business demands. In addition, I understand that business determines the amount of hours I work. A minimum of 45 hours a week and could be more based on business/staffing needs.

The Brownwood Hotel is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected

Job Type: Full-time

Pay: $55,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $55,000 - $62,000