What are the responsibilities and job description for the Spa Front Desk Agent position at The Brownwood Hotel & Spa?
Come Join our fun Team at The Brownwood Hotel & Spa and be a part of our story! We are a luxury AAA Four Diamond Property located in The Villages, FL., seeking a Full-Time Spa Concierge.
Within the spirit of “Making People’s Dreams Come True”, this position is responsible for taking care of our clients needs when visiting our Spa. The duties of the position are accomplished while delivering Raving Fans customer service to both internal and external customers.
JOB SUMMARY
The Brownwood Hotel and Spa Concierge plays an important role in support of several vital spa functions. At our property the concierge team work to build an experience that is memorable and unique – with spa services on the side. Our Spa Concierge takes the initiative and delivers a wide range of services to make sure that guests and clients enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, maintaining the guest areas, providing answers about services, checking in guests, or processing payments, the Spa Concierge makes transactions feel like part of the experience.
ESSENTIAL JOB FUNCTIONS
- Assist Spa Manager/Spa Supervisor in principle duties.
- Promptly and professional answers the phone.
- Effectively and efficiently books appointments.
- Greets guests as they enter the spa.
- Carry out opening and closing procedures, and all requisite cash handling procedures.
- Efficiently and effectively checks guests in and out for appointments.
- Responsible for escorting guests to their appropriate service area, locker room, massage area, salon etc.
- Understands and applies the sales process.
- Understands and applies strategic sales offerings (dues/cash, auto renewable, etc.)
- Assists in maintaining cleanliness of the spa.
- Maintains guest files.
- Makes appointment reminder calls daily.
- Balance sales reports and end of day closing duties.
- Other duties as assigned.
- Understands, believes in and upholds the Brownwood Spa’s Vision and Core Values.
EDUCATION & EXPERIENCE
- Sales: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Must be able to work independently as well as work well with others.
- Must have good communication skills.
- Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Express, Excel).
- Previous knowledge of Book4Time, Booker or Spa Soft preferred.
- Previous spa experience preferred.
- Must have good organizational skills.
- High school diploma or equivalent.
- Excellent client care, service excellence, and attention to detail.
BEHAVIORAL COMPETENCIES
- Must possess a cooperative and positive attitude, exercising reason.
- Must be able to interact professionally and with sensitivity to the needs of the guests and co-workers.
- Maintain a professional appearance at all times.
- Demonstrate pleasant and appropriate phone and front facing client etiquette.
- High personal standards and values: self-motivated, team player, responsible, and dependable.
PHYSICAL ENVIORNMENT
- Prolonged periods standing and walking.
- Must be able to lift up to 25 pounds at a time.
The physical demands described above are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SCHEDULE
- Holidays
- Weekdays and Weekends (Wednesday to Sunday)
- Due to the cyclical nature of the hospitality industry, employees are required to work varying schedules to reflect the business needs of the spa, including weekends and holidays.
The Brownwood Hotel is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO), Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).
Job Type: Full-time
Pay: $15.30 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $15
