Hotel Guest Service Agent

The Bryant Park Hotel is currently the #1 ranked hotel in New York City on Tripadvisor, and was just awarded with Tripadvisor's "Best of the Best Hotels Award" in recognition of being the #4 hotel in the whole United States! We are seeking a highly service-oriented and organized Guest Service Agent to join our award-winning team. As a Guest Service Agent, you will be responsible for delivering first class guest experiences at our front desk and lobby area. This position requires strong hospitality skills, the ability to multitask, and exceptional communication skills.

JOB TITLE: Guest Service Agent

DEPARTMENT: Front Office

REPORTS TO: Front Office Management

QUALIFICATION REQUIREMENTS:

- Written, spoken and reading proficiency in the English language.

- Passionate about hospitality and service

- At least two years of Luxury Hotel front desk experience

- Experience with Opera Property Management System greatly preferred

JOB FUNCTIONS:

1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.

2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures..

3. The ability to quote and be familiar with room and rate availability for current and future dates.

4. The ability to accept reservations, changes and cancellations in the absence of reservations staff.

5. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.

6. The ability to function as bell/door staff to coordinate the efficient handling of guest luggage and follow up on guest requests.

7. The ability to proactively handle guest problems or complaints and communicate all pertinent details of such.

8. The ability to utilize the computer system in running daily reports and in blocking special requests.

9. The ability to keep all support departments informed of necessary information or requests.

10. The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.

11. The ability to maintain a balanced bank assigned to you from the hotel.

12. The ability to reconcile all transactions at the close of the shift and to cash out.

13. The ability to recite hours of operation of all hotel facilities and services.

14. Be able share information on the local area and attractions with guests

15. The flexibility to works shifts as a bellman/doorman as needed.

16. The ability to handle hotel emergency procedures and situations with maturity and professionalism.

17. Willingness to be trained as FDNY certified Fire Safety Director, pass written and on site exams, and serve as Fire Safety Director as needed

18. The ability to perform tasks and projects as delegated by Management

Job Type: Part-time

Pay: $24.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Overtime
• Weekends as needed

Work Location: In person

Salary : $24 - $26