What are the responsibilities and job description for the Janitorial Account Manager position at The Budd Group?
Position Summary:
We are seeking a highly motivated and experienced Account Manager to oversee customer satisfaction, account retention, and employee relations. This role is responsible for work scheduling, budget control, site evaluations, inventory/equipment usage, safety compliance, and ensuring high-quality service delivery. The ideal candidate will be a strong leader with exceptional problem-solving skills and a commitment to excellence.
Key Responsibilities:
Manage janitorial operations, control expenses, and ensure budget compliance.
Oversee service delivery and maintain the highest quality standards.
Maintain personnel records and ensure administrative compliance.
Plan, organize, and supervise janitorial functions across all shifts.
Establish workflow processes and ensure compliance with environmental procedures.
Lead customer communication efforts and expand client relationships.
Coach, develop, and motivate a high-performing team.
Qualifications & Skills:
Education: Associate's degree or higher (BA/BS preferred).
Experience: 2-5 years of management experience.
Strong leadership, coaching, and motivational skills.
Ability to develop staffing and budget plans.
Proficiency in Microsoft Office applications.
Knowledge of HR policies, employee relations, and safety compliance.
Valid Driver’s License required.
What We Look For:
Passion for customer and employee satisfaction.
Strong leadership and people management skills.
Excellent communication and problem-solving abilities.
