What are the responsibilities and job description for the Inside Sales Representative position at The Bug Master?
Description
Inside Sales Representative - Job Description
Position Overview
As an Inside Sales Representative, you will interact with clients and collaborate with our internal team to address customer pest control needs and drive sales. This role involves a combination of customer service and sales, including answering customer questions, scheduling, following up on leads, and closing sales. You will also handle administrative tasks related to day-to-day business operations, such as account setup, maintenance, and tracking customer interactions in our CRM system.
In this role, you will play a key part in ensuring a seamless customer experience while achieving sales targets by following our established sales process.
Responsibilities
- Communicate effectively with customers over the phone to address inquiries, recommend solutions, and close sales.
- Manage schedules, ensure proper coordination with technicians, and handle service notifications.
- Organize and update customer accounts, maintain accurate records, and track sales activities in the CRM (Fieldwork).
- Follow up on leads and agreements, ensuring clarity, accuracy, and a high level of customer service.
- Adhere to our structured sales process, including identifying customer needs, building rapport, addressing budgets, and presenting solutions.
- Assist with administrative tasks related to customer relations and day-to-day operations.
Additional Information
As an Inside Sales Representative, you may have the option to work from home. This role requires self-motivation, adaptability, and a commitment to providing excellent customer service while meeting or exceeding sales goals.
Requirements
RequirementsKey Skills for an Inside Sales Representative:
- Excellent phone and verbal communication skills.
- Strong typing and organizational abilities.
- Proficiency with common applications such as Outlook, web browsers, and CRM tools.
- Sales skills, including the ability to build rapport, identify customer needs, and close deals.
Typical Physical and Mental Demands:
- Requires constant (67%-100%) sitting for long periods of time.
- Requires occasional (0%-33%) walking and standing.
- Frequent (34%-66%) use of the telephone and prolonged periods working on a computer.
- Requires occasional lifting of up to 25 pounds.
- Requires corrected vision and hearing to normal range.
- Ability to bend and reach occasionally to retrieve files.
- Clear communication and focus for extended periods of time.
