Seasonal Dining Room Supervisor

JOB TITLE: Dining Room Supervisor

REPORTS TO: General Manager – The Bungalow

DEPARTMENT: The Bungalow

LOCATION: The Bungalow

DESCRIPTION:

A unique opportunity to continue your career in hospitality through daily supervision and support at The Bungalow. Learn front of house dining operations including onboarding and training / staff and executing proper service, working with vendors, identifying revenue streams and monitoring expenses.

From May to Labor Day, supervise the front of house team alongside the General Manager and Assistant Dining Room Manager at the Bungalow (Stone Harbor, NJ). Prior to and after this timeframe, full-time opportunities may be available.

RESPONSIBILITIES:

Operations:

· Manages service on the floor, while building rapport with both staff and members.

 - Shift management to include guest feedback and conflict resolution.

 - Reports and resolves issues in a timely manner.

 - Works and feels confident working all service positions: hostess, expediter, busser, server and bartender.

· Sits in on pre-shift meetings with front of house staff and kitchen staff. Communicates daily specials, relevant sales and reservation information.

· Goal minded with respect to sales and expense goals.

· Receives and inventories beverage products. Creates drink specials based on member preferences and with operation in mind (limited storage).

Member Service:

· Creates a welcoming ambiance and maintains proper standards in the front of the house.

· Manages reservations that come through the online system and over the phone. Troubleshoots reservation platform and trains hosts staff on it.

· Manages member and guest requests and ensures members are directed appropriately. Proactively reaches out upon meeting new members.

· Has a “plus-one” mentality. Sells cakes, flowers and UL Bungalow novelties.

· Willingness to adapt to Union League culture and to learn about other League companion amenities.

Administrative:

· Works with the chefs and front of house managers to plan and review all menus.

· Onboards staff (paperwork, back of house operations, clocking in, reviewing paychecks, end of season survey). Trains servers on POS system and monitors chit accuracies.

· Utilizes and embraces technology and various platforms to understand our members and guests. Systems we use include Office 365, SevenRooms (dining reservations), Control Panel (internal website), Pacesetter

(member app), Foretees/Whoosh (golf reservations), Jonas (club database), Qlik (web-based data analytics), Beverage Metrics (beverage inventory), ADP (payroll).

· Brainstorms interesting ways of promoting and marketing dining functions. Assists Director with content for social media platforms.

Staff:

· Develops relationships with key departments and becomes knowledgeable of all Union League properties, especially Union League National.

· Follows and enforces Employee Handbook policies and League House By-Laws.

· Trains bussers, hosts, food runners, servers, and bartenders in keeping with Human Resources guidelines.

· Coaches and takes corrective actions with staff and members in line with Director and Assistant Manager.

· Understands the schedule and makes recommendations based on weather, operational hours and holiday weekends. Mindful of full-time expectations/requirements. Adjusts and informs when staff is approaching overtime.

· Weighs in on end of season exit reviews for line staff and promotes connections.

· Conducts food and wine tastings for staff with respective managers and chefs. Promotes continual education for staff.

Other duties to be assigned.

SKILLS AND REQUIREMENTS:

· 2 years of food and beverage experience – club or industry related.

· 1 year of line management (preferred not required)

· Wine and beverage knowledge (preferred not required)

HOURS:

· Work schedule to include a mix of mornings, afternoons, nights, weekends, and holidays including Fourth of July, Labor Day.

COMPENSATION:

· Seasonal and hourly (up to 40 hours per week),

· Eligible for end of season bonus

· Exposure to six Union League properties, 70 departments, and national marketing

· Access to attend industry events

· Energetic and multi-faceted environment with a focus on creating a positive culture where employees are encouraged to learn and grow alongside the company

Salary : $22