What are the responsibilities and job description for the Dental Receptionist (Bilingual) position at The C. W. Williams Community Health Center, Inc.?
General Purpose
Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
Main Job Tasks, Duties and Responsibilities
- Greet Patients
- Register New Patients According to Established Office Protocols
- Assist Patients to Complete All Necessary Forms And Documentation
- Verify And Update Patient Information
- Inform Patients of Dental Office Procedures And Policy
- Move Patients Through Appointments As Scheduled
- Enter All Relevant Patient Information Into Data System
- Maintain And Manage Patient Records In Compliance With Privacy And Security Regulations
- Answer and Manage Incoming Calls
- Respond and Comply to Requests For Information
- Schedule Patient Appointments
- Confirm Upcoming Appointments And Recalls According To Office Protocol
- Check Daily Appointment Schedule
- Fill In Cancellations And No-Shows
- Collect And Receipt Payments From Patients at Time of Treatment
- Inform Patients of Financial Treatment Plan Options
- Prepare Claim Forms for Dental Insurance
- Maintain A Professional Reception Area
- Safeguard Patient Privacy and Confidentiality
Education and Experience
- General Education Degree or High School Diploma
- Knowledge of Dental Terminology, Procedures And Diagnosis
- Knowledge of Computer And Relevant Software Applications
- Knowledge of General Administrative And Clerical Procedures
- Working Knowledge of Dental Insurance
Key Competencies and Skills
- Excellent Communication Skills
- Open Dental Software
- Courteous and Professional
- Information Collection and Management
- Planning and Organizing
- Accuracy
- Customer Service Skills
- Team Work
- Initiative
- Adaptability
- Confidentiality
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
