Customer Service Representative

Job Description

Job Description

Customer Service Representative

The Customer Service Representative plays a crucial role in our office organization and is responsible for various administrative tasks. This team member is responsible for developing strong relationships with customers, departments, and employees. In addition to day-to-day assistance in managing our office needs, this employee is responsible for managing dessert, retail, shipping, and to-go orders, reviews, deliveries, and customer accommodations. The Customer Service Representative must work closely with the Office Manager and Accounts Manager to ensure all tasks are correctly executed. This team member is responsible for communicating with all members of management when necessary.

Responsibilities :

Customer service calls, voicemails, emails, and reservations

Process all orders

Place orders for any retail needs

Develop and maintain a filing system

Respond to emails promptly

Assist with any customer needs

Manage online ordering

Manage all shipping orders

Assist in organizing pre-orders

Builds and maintains strong, long-lasting customer relationships

Process gift card orders with Costco and customers

Assists in managing workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met, and work is completed correctly

Assist in training staff members by providing information, educational and growth opportunities

Implements and monitors programs as directed by management and sees the programs through to completion

Generates memos, emails, and reports when appropriate

Assume responsibility for maintenance of office equipment, including computers, copy machines, etc.

Maintains office supplies

Assist Office Manager in any marketing needs and special guest relations

Assist in any additional office admin tasks as assigned.

Skills and Qualifications :

Reporting skills, writing skills, Microsoft office skills, managing processes, analyzing information, professionalism, problem-solving, supply management, Inventory control, working knowledge of office equipment, attention to detail and problem-solving skills, excellent written and verbal communication skills

Requirements :

Must be available days, nights, weekends, and holidays

Must be able to work 35-40 hours a week

Associate’s degree or equivalent of 2 years of office admin experience

Must be able to lift and move 20 pounds

Walking and / or standing and / or sitting for extended periods of time