Manager, Enterprise Operations

Job Summary

Under the general direction of the Director of IT Enterprise Operations, this position leads and manages Enterprise Operations group. This group provides Tier 2 support, application administration, deployment, monitoring, and sustaining engineering support for critical campus-wide applications and technology services. Key technologies and service areas supported include PeopleSoft ERP (Common Management System), Perceptive Content document management, Oracle and MySQL database hosting, data warehousing, Oracle Analytics Cloud, uPortal, Shibboleth single sign-on, and the broader set of Identity and Access Management systems. The Manager of Enterprise Operations is tasked with developing staff and creating and promoting an environment that fosters collaboration, communication, and continual improvement. 

This position is eligible for remote work pursuant to Cal Poly’s Telecommuting and Remote Work Guidelines and the CSU policy requiring that all work be performed within the State of California.

Department Summary

Key Qualifications

• Demonstrated expertise in building and leading an effective IT operations team by providing work direction, service level monitoring, incident resolution, performing appropriate escalations, and through continuous service improvement. 

• Demonstrated expertise in managing enterprise-scale technologies such as CRM, ERP, data warehouse, database management, identity and access management, data integration platforms, collaboration, document imaging, and workflow management systems. 

• Knowledge and practice of the principles of at least one of the following: ITIL, Lean Six Sigma, DevOps, or Agile.   

• Demonstrated skill in maintaining high quality/standards of work, initiative, ethics, commitment, and professional responsibility and judgment. Ability to represent the university in a professional and conscientious manner.   

• Demonstrated skill in reviewing and acting upon complex individual and organizational problems and making recommendations to influence change in technology policies.
  
  

Education and Experience

• Bachelor's degree and five (5) years of progressively responsible management and/or supervisory experience in enterprise IT service management, software engineering, technology support, or related field.

Salary and Benefits

The anticipated hiring range for this role is $135,000-$165,200 Per Year. Note that the offer is calculated based on the background and relevant years of experience of the individual selected.

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. 

Cal Poly

Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu.

Diversity Statement

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. Cal Poly is an equal opportunity employer. 

Supplemental Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas).