Insurance Customer Service Representative (License Required)

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today!Compensation:

$20 - $25 hourly

Responsibilities:

• Validate client insurance coverage and present policyholders with proof of insurance documents
• Make accurate modifications to consumer policies depending on the information supplied
• Maintain a record of customer interactions and follow up on their experience with our organization
• Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
• Manage inbound calls related to insurance policy concerns, customer complaints, and general queries

Qualifications:

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• Prior work in a customer-facing position or customer service role is required
• Must have knowledge of Microsoft Office and customer relationship management software
• High school diploma or GED equivalent needed
• Knowledge of insurance products and policy schedules is preferred

About Company

The Cambridge Insurance Agency is an independent personal lines brokerage, allowing us access to many carriers to find the best price for clients! Our insurance-savvy agents are excellent at determining the right coverage for any line of business. We have an upbeat team with great positive energy and a work-hard-play-hard vibe!