What are the responsibilities and job description for the Scheduling Manager position at The Camden Center?
SCHEDULING MANAGER
ABOUT THE COMPANY
Camden Center is a partial hospitalization and intensive outpatient treatment center that offers comprehensive, multi-disciplinary treatment for psychiatric and addictive disorders. Our staff is comprised of nationally recognized medical doctors, psychotherapists, and integrative medicine specialists who have been recruited as experts in their field to work with our patients. Camden Center is a medical organization established and operated by physicians, and is founded on the principles of clinical excellence, compassionate care, and respect for our patients.
ABOUT THE POSITION
The scheduling manager will be expected to provide clerical support to all Camden Center staff. This role will be responsible for overseeing the entire scheduling department, its team members, and managing workflow procedures. The scheduling manager reports directly to the Administrative Director.
RESPONSIBILITIES:
Core duties and responsibilities include:
- Manage calendars for patients and staff
- Compose emails to patients, staff, and associates with professionalism and correct use of grammar and vocabulary
- Manages complex or highly sensitive schedules
- Communicates directly with clinical leadership on important scheduling/clinical matters
- Use discretion and good judgment in handling sensitive and confidential information
- Follow all HIPAAs regulations, requirements, and guidelines
- Assess and approve new admits start date in collaboration with the clinical team
- Prioritize multiple tasks, meet deadlines, and maintain excellent attention to detail
- Open to learn and adapt to new responsibilities
- Oversee the Scheduling department
- Train new clinical staff on administrative procedures and how to interact with scheduling
- Delegate tasks and scheduling cases to schedulers
- Manage scheduling documents, protocols, calendars, and Google Sheets
- Manage administrative duties related to Scheduling software
- Meet individually with the clinical director to discuss scheduling items and systems
- Meet individually with clinical team leads to discuss any scheduling items or concerns
- Meet individually with Administrative Director to discuss any scheduling issues or system issues
- Train new scheduling team members
- Reviews patient schedules, provides corrections to the team, and sends new schedules for the following week
- Lead weekly Program Manager and Scheduling related meetings
POSITION REQUIREMENTS:
- Strong computer and internet research skills; proficiency in the use of Google Workspace
- Professionalism of the highest caliber in all interactions with patients and staff
- Excellent interpersonal skills
- Ability to work well with all levels of management, staff, patients, and vendors
- Must be able to legally work in the United States and provide documentation (2 forms of ID and/or Green Card)
- Must be able to sit and stand at length (up to 4-hours)
- Must be able to lift, push, and pull up to 25-pounds
- Must be able to kneel, bend, and squat
40 hours/week. Pay range is $23.00/hour - $30.00/hour.
Benefits for full-time employees include medical, paid and sick time off, matching 401(k), holiday pay, and a flexible spending account.
Salary : $23 - $30
