Common Services Officer (Real Property)

• Manages large and small-scale property projects and contracts.
• Plans, recommends, and manages the development of major work programs.
• Provides technical guidance and recommendations to internal clients and advice to management related to service delivery, and develops and recommends improvements or courses of action to management to improve effectiveness, efficiency, and cost-effectiveness of processes and services.
• Drafts various documents, correspondence, reports, presentations, briefings, and other materials, and maintains and reviews data and statistics related to the area of responsibility, in accordance with the classification of documentation policy.
• Prepares and submits documents for approval and signature according to procedures.
• Supports the planning in the area(s) of responsibility and the associated development of operational goals, objectives and policies, as well as solutions to business line requirements.
• Reviews and contributes to the development and management of the budget for area(s) of responsibility; forecasts expenditures and other resource requirements; continually monitors budget; and assists in the negotiation of contracts.
• Conducts research, evaluates issues, and analyses information from multiple sources that may affect services provided and produces complete and accurate reporting (graphs, data, charts, etc.) for interpretation and analysis by management.
• Establishes and maintains a network of contacts, service providers, suppliers, organizations and agencies, and local industries to exchange information on local policies, regulations, administrative procedures, trends, and developments that may affect service delivery, and to liaise on issues related to service delivery. May act as a senior point of contact for service providers and suppliers.
• Coordinates and monitors responses to inquiries regarding standard files/services, responds to non-routine inquiries, resolves issues, and brings complaints to the attention of the manager when required.
• Monitors and works to increase efficient, sensitive, tactful, timely, and accurate service to clients and may provide training and guidance to staff and colleagues at the mission.

• A degree from an accredited college or university in business administration, project management, architecture, engineering, interior design, or a related field.

or

• A combination of training and a minimum of five (5) years of recent* experience performing similar duties.

*Recent experience is defined as within the past ten (10) years.

• A minimum of three (3) years of recent full time work experience in managing projects, and/or contracts, and/or budgets, and/or property/real estate, and/or interior design.
• A minimum of three (3) years of recent full time work experience providing client services.

*Recent experience is defined as within the past 5 years.

• Knowledge of administrative practices and procedures, business communications, and information management.
• Knowledge of contract and project management (processes and procedures).
• Knowledge of invoice handling and budget monitoring.
• Knowledge of general services such as basic maintenance management concepts and procedures, and occupational health and safety principles.
  

• Organization and Coordination
• Focus on Quality and Details
• Results Orientation
• Team Cooperation
• Client Focus

• Ability to manage multiple tasks while meeting tight deadlines and adapting to changing priorities.
• Ability to identify issues, solve problems and provide effective recommendations.
• Ability to work effectively using Microsoft Office software.
• Ability to communicate effectively in English orally and in writing.

• Ability to communicate effectively in French orally and in writing.
• Ability to read and understand engineering and/or construction drawings.
• Ability to work with design, modeling, and visualization software such as AutoCAD.
• Professional credentials or accreditation in sustainable design, construction, and operations standards or certifications including, but not limited to, systems such as LEED, BOMA BEST, TRUE, and Fitwel. The Embassy reserves the right to reject any certifications that it does not recognize.
• A diploma or degree from an accredited college or university with a specialization in green building design, construction, and/or operations and maintenance. The courses for the specialization must have been taken at the accredited college or university, but not necessarily within a degree program in the required specialization.

• The normal hours of work for this position are in accordance with Locally-Engaged Staff regulations of 37.5 hours per week.
• Willingness and ability to work a combination of at the office and from home as required.
• Willingness and ability to work occasional overtime outside normal working hours (e.g. early mornings, evenings, and weekends), and potentially on short notice.
• Willingness and ability to work on certain American statutory holidays. The Embassy observes a combination of American and Canadian statutory holidays.

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Please only include information relevant to the vacancy as requested in the job poster.
• You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to @LES-E-Recruitment-WSHDC@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• The language requirement for this position is identified under the essential qualifications (language). In consequence, the assessment process for this vacancy will be conducted in @language_en.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates who succeeded all of the assessments.
• Please note that the Embassy of Canada to the United States does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• As recently announced by the Government of Canada, theis suspended as of June 20, 2022. TheGovernment of Canadawill continue to assess the need for additional public health measures, including the possible reintroduction of a vaccination mandate at a later date.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us @LES-E-Recruitment-WSHDC@international.gc.ca to request specialized accommodation. All information received in relation to an accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time, or full-time openings at the Embassy of Canada to the United States which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.