What are the responsibilities and job description for the Customer Experience Associate position at The Cannabist Company?
Job Overview:
As a Customer Experience Associate with The Cannabist Company, you will be working in a fast-paced environment where systems and processes are continuously evolving. You will work closely and collaboratively with the dispensing facility leadership to deliver results. Your role will involve ensuring all intake forms and other paperwork is properly completed and filed correctly, then entering all appropriate information in company databases for future reference.
Main Responsibilities:
Requirements:
As a Customer Experience Associate with The Cannabist Company, you will be working in a fast-paced environment where systems and processes are continuously evolving. You will work closely and collaboratively with the dispensing facility leadership to deliver results. Your role will involve ensuring all intake forms and other paperwork is properly completed and filed correctly, then entering all appropriate information in company databases for future reference.
Main Responsibilities:
- Assist patients in finding the correct medication to best benefit their specific illness and medical condition.
- Confirm patient purchase limits prior to admission into the consultation area and dispensary.
- Provide guidance and education to each customer regarding their individual marijuana needs.
- Manage patient records through the use of state and company database.
- Ensure maintenance and update of databases as needed.
Requirements:
- Must be at least 21 years of age.
- Two years of direct customer service experience required.
- Retail experience a strong plus.
- Experience with Point-of-Sales systems.
- Understanding of and experience with Windows Operating System and Microsoft Outlook.
