Assistant Banking Center Manager - Sandwich

SUMMARY:

The Assistant Banking Center Manager (ABCM) supervises the staff at a Cape Cod 5 Banking Center.  Responsible for monitoring performance and operations, ensuring the highest level of customer care for Bank customers.  As a trusted financial advisor, the ABCM will advise and deliver a full range of financial services to customers to meet their financial goals.  As a member of the retail management team, the ABCM will provide exceptional care and support to staff in achieving their professional goals.     

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

1. Oversees, supervises and mentors Banking Center staff for purposes of the day-to-day administration of job duties, including scheduling, communicating overall goals, operations, and coaching reinforcing principles and values.
2. Monitors and decisions management reports.
3. Develops a rapport with customers, greeting customers by name, possesses an understanding of account ownership types and authority, as well as, being responsive and timely with correspondence and problem resolution; all while displaying a caring attitude (GUEST philosophy).
4. Provides backup to the Banking Center Manager.
5. Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures.  
6. Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption.
7. Fulfills all Banking Center opening and closing activities.
8. Introduces and advises on the Bank's deposit and consumer loan products and services to proactively meet customer needs. 
9. Proficient in determining customers’ existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc. Maintain a working knowledge of product and service offerings including consumer, business, deposit, lending, non-profit, retirement, digital banking, debit cards, etc.
10. Confidently discuss customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans.
11. Safeguards customer trust by upholding the duty of customer confidentiality.
12. Complies with all required laws, regulations, policies, and procedures.
13. Timely completion of all assigned learning activities.
14. Proficient in vault custodian duties.
15. Actively participate in Banking Center meetings and one-on-one coaching sessions.
16. Participates/volunteers in community groups and events.
17. Additional duties as assigned.

EDUCATION & CERTIFICATIONS: 

• Bachelor’s Degree or equivalent experience (5 years) in financial services industry and willingness to pursue higher education
• Complete Small business lending training within 12 months of hire
• Nationwide Mortgage Licensing System (NMLS) registration  
• Notary Public commission
• Completion of Medallion signature guarantee training required

KNOWLEDGE, SKILLS & ABILITIES:

• Three or more years progressive retail banking experience including minimum of one year supervisory experience
• Conversant in all Bank business lines
• Ability to independently complete and mentor others in transactions and all platform services, including transactions, account opening, consumer loan products, IRAs, trust accounts, etc.
• Ability to execute more complex account openings and transactions independently
• Ability to supervise saff at the RBI-IV levels
• Critical thinking, decision making and problem solving skills
• Demonstrated high level of judgement and decision making ability
• Demonstrated ability to fulfill the opening/closing activities of the Banking Center
• Prior customer relationship building experience
• Must have a supervisory aptitude
• Demonstrated management and leadership skills
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

• Managerial Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability  and Flexibility
• Sales Aptitude
• Eager and Agile Learner

WORKING RELATIONSHIPS/CONTACTS: Existing and potential consumer and commercial customers; Banking Center Manager and staff; other Bank staff. 

PHYSICAL DEMANDS:  Frequent standing and moving throughout work location.      Must also be able to:  lift coin (about 50 lbs.) and carry it between the vault and the teller line;  crouch down to about 2 feet off the floor to reach safe deposit boxes; utilize Banking Center equipment such as ATM, check scanner, cash dispenser/recycler, coin counter, coin roller, adding machine, office equipment, and computer.   There is a large amount of repetitive movement of fingers and hands in order to complete forms, type and use the computer terminals.   Must be able relay information to and from customers and other employees verbally and in writing.    Ability to obtain information from computer monitor to process transactions.   Must be at work, ready to work, within assigned time schedule.

WORKING CONDITIONS

Internal -- work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc).  No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External -- Some travel to remote Bank locations will be required; this may include some overnight travel, not to exceed 5%. Environmental conditions are regular office and Banking Center locations.