Experienced Banker - Float

SUMMARY

In this customer-facing role, the Relationship Banker III will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Bank location. The Relationship Banker III will also serve as a mentor to the RB I and II roles.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

1. Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
2. Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
3. Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
4. Safeguards customer trust by upholding duty of customer confidentiality
5. Must comply with all required regulations, guidelines, and policies
6. Timely completion of all assigned learning activities
7. Actively participate in branch meetings and one-on-one coaching sessions
8. Fulfills all banking center closing activities
9. Introduces and advises on the Bank's deposit and consumer loan products and services to appropriately meet customer needs in a proactive manner
10. Proficient in determining customer’s existing and prospective financial needs and identifies referrals to other business lines (Investment Services, TAM, Commercial, Cash Management, etc.)
11. Works to develop and maintain a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs, including consumer, business, non-profit, retirement, Online Banking, BillPay, debits cards
12. Assists customers in preparing loan applications for home equity products and personal loans
13. Participation/volunteerism in community groups and events
14. Additional duties as assigned
15. Responsible for providing overrides and mentoring for RB I and II

EDUCATION, CERTIFICATIONS:

•  Bachelor’s Degree or equivalent experience in the financial services industry and willingness to pursue higher education

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to independently complete transactions and all platform services, including transactions, account opening, HELOCs, IRAs, etc.)
• Ability to execute more complex account openings and transactions independently (e.g., business accounts)
• Ability to mentor RB I and RB II team members
• Demonstrated high level of judgement and decision-making ability
• Demonstrated ability to fulfill the opening/closing activities of the Banking Center
• Minimum two years customer service experience
• NMLS registration required
• Prior customer relationship building experience
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

•  Financial Savviness (Conversant in all Business Lines)

•  Problem Solving

•  Relationship Building Skills

•  Proficient Verbal and Written Communication Skills

•  Critical Thinking Skills

•  Courage

•  Technology Savviness/Digital Enthusiast

•   Financial Comprehension

•   Adaptability and Flexibility

•  Sales Aptitude

•  Eager Learner

•  Learning Agility

•  Superior Customer Service

WORKING RELATIONSHIPS/CONTACTS: (Positions with which incumbent has most frequent contact) Existing and potential retail and commercial customers; branch staff; Bank managers and employees; other Bank representatives.

PHYSICAL DEMANDS: (Physical effort generally associated with position) Frequent standing and moving throughout work location.      Must also be able to:  lift coin (about 50 lbs) and carry it between the vault and the teller line; crouch down to about 2 feet off the floor to reach safe deposit boxes; utilize branch equipment such as ATM, check scanner, cash dispenser/recycler, coin counter, coin roller, adding machine, office equipment, and computer.   There is a large amount of repetitive movement of fingers and hands in order to complete forms, type and use the computer terminals.   Must be able to relay information to and from customers and other employees verbally and in writing.    Ability to obtain information from computer monitor to process transactions.   Must be at work, ready to work, within assigned time schedule.

 

WORKING CONDITIONS: (Typical working conditions with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)

Work is normally performed in a climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc).  No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings. Position may require standing at a workstation. Frequent interaction with Bank customers.

Some travel to remote Bank locations will be required; this will include some overnight travel, not to exceed 5%. Environmental conditions are regular office and branch locations of the Bank. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)