What are the responsibilities and job description for the Experienced Banker position at The Cape Cod Five Cents Savings Bank?
Job Title: Relationship Banker III
Summary: We are seeking a highly skilled and customer-focused Relationship Banker III to provide exceptional care to our customers at our Cape Cod 5 Retail Banking Center locations. As a mentor to the staff, you will develop rapport with customers, provide excellent customer care, and perform banking transactions while upholding customer confidentiality.
Main Responsibilities:
Summary: We are seeking a highly skilled and customer-focused Relationship Banker III to provide exceptional care to our customers at our Cape Cod 5 Retail Banking Center locations. As a mentor to the staff, you will develop rapport with customers, provide excellent customer care, and perform banking transactions while upholding customer confidentiality.
Main Responsibilities:
- Develops rapport with customers by greeting them by name, understanding account ownership types, and displaying a caring attitude.
- Provides excellent customer care relative to daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures.
- Performs banking transactions, including processing deposits and loan payments, verifying cash and endorsements, check cashing, and savings bond redemption.
- Safeguards customer trust by upholding duty of customer confidentiality.
- Must comply with all required laws, regulations, policies, and procedures.
- Timely completion of all assigned learning activities.
- Actively participates in Banking Center meetings and one-on-one coaching sessions.
- Fulfills all Banking Center opening and closing activities.
- Introduces and advises on the Bank's deposit and consumer loan products and services to meet customer needs.
- Proficient in determining customers' financial needs and identifies referrals to other business lines.
- Works to develop and maintain a comprehensive knowledge of the Bank's products and services offered.
- Assists customers in preparing loan applications for home equity products and other consumer loans.
- Participation/volunteerism in community groups and events.
- Addsitional duties as assigned.
- Bachelor's degree preferred.
- Nationwide Mortgage Licensing System (NMLS) registration.
- Notary Public commission.
- Minimum two years banking experience.
- Ability to mentor RB I and RB II team members.
- Ability to independently complete transactions and all platform services.
- Demonstrated high level of judgement.
- Demonstrated ability to fulfill the Banking Center opening and closing activities.
- Proven customer relationship building experience.
- Ability to act as Banking Center vault custodian.
- Strong verbal and written communication skills.
- Critical thinking, decision making, and problem-solving skills.
- Must have cyber security awareness to protect the digital environment, the Bank, and customers.
- Ability to demonstrate core competencies for Relationship Banker III level.
- Courage.
- Technology Savviness/Digital Enthusiast.
- Financial Comprehension.
- Adaptability and Flexibility.
- Sales Aptitude.
- Eager and Agile Learner.
