Demo

Experienced Banker

The Cape Cod Five Cents Savings Bank
Brewster, MA Full Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 4/5/2025
Job Title: Relationship Banker III

Summary: We are seeking a highly skilled and customer-focused Relationship Banker III to provide exceptional care to our customers at our Cape Cod 5 Retail Banking Center locations. As a mentor to the staff, you will develop rapport with customers, provide excellent customer care, and perform banking transactions while upholding customer confidentiality.

Main Responsibilities:
  1. Develops rapport with customers by greeting them by name, understanding account ownership types, and displaying a caring attitude.
  2. Provides excellent customer care relative to daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures.
  3. Performs banking transactions, including processing deposits and loan payments, verifying cash and endorsements, check cashing, and savings bond redemption.
  4. Safeguards customer trust by upholding duty of customer confidentiality.
  5. Must comply with all required laws, regulations, policies, and procedures.
  6. Timely completion of all assigned learning activities.
  7. Actively participates in Banking Center meetings and one-on-one coaching sessions.
  8. Fulfills all Banking Center opening and closing activities.
  9. Introduces and advises on the Bank's deposit and consumer loan products and services to meet customer needs.
  10. Proficient in determining customers' financial needs and identifies referrals to other business lines.
  11. Works to develop and maintain a comprehensive knowledge of the Bank's products and services offered.
  12. Assists customers in preparing loan applications for home equity products and other consumer loans.
  13. Participation/volunteerism in community groups and events.
  14. Addsitional duties as assigned.
Requirements:
  • Bachelor's degree preferred.
  • Nationwide Mortgage Licensing System (NMLS) registration.
  • Notary Public commission.
  • Minimum two years banking experience.
  • Ability to mentor RB I and RB II team members.
  • Ability to independently complete transactions and all platform services.
  • Demonstrated high level of judgement.
  • Demonstrated ability to fulfill the Banking Center opening and closing activities.
  • Proven customer relationship building experience.
  • Ability to act as Banking Center vault custodian.
  • Strong verbal and written communication skills.
  • Critical thinking, decision making, and problem-solving skills.
  • Must have cyber security awareness to protect the digital environment, the Bank, and customers.
  • Ability to demonstrate core competencies for Relationship Banker III level.
Competencies:
  • Courage.
  • Technology Savviness/Digital Enthusiast.
  • Financial Comprehension.
  • Adaptability and Flexibility.
  • Sales Aptitude.
  • Eager and Agile Learner.

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