What are the responsibilities and job description for the Parking Lot Attendant position at The Cape Cod Five Cents Savings Bank?
SUMMARY:
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
- Provide excellent customer service to all employees and visitors to the property.
- Proactively redirect non-customers/non-employees from parking on the Bank’s premises in a courteous yet firm manner.
- Provide alternative parking options for customers and non-customers as needed.
- Patrol assigned post on foot and report unusual activity to Banking Center Manager and Security Department.
- Report maintenance and safety conditions which might endanger all inhabitants.
- Respond to all requests for assistance relayed by Supervisor or other responsible manager
- Assist in providing a safe and professional work environment for employees, customers and non-customers.
- Responsibilities include crowd control and assisting Police Department/Fire Department/EMS or other officials during these processes; maintain control at traffic accidents, assist victims, and investigate causes.
- De-escalate any potential issues.
- Perform other related duties as required.
EDUCATION, CERTIFICATIONS: (Minimum education required to perform the duties of this position):
- High School Degree or equivalent
- Trained in de-escalation tactics (preferred)
- 3 years in similar position or a combination of education.
KNOWLEDGE, SKILLS & ABILITIES:
- Professional demeanor with focus on exemplary customer service.
- Must have a disposition to quickly deescalate potential incidents.
- Ability to assert control in a non-aggressive manner
- Must have strong verbal and written communication skills.
- Must have basic computer, data entry, and report writing skills.
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Must be able and willing to work with minimal supervision.
- Must have cyber security awareness to protect the digital environment, the Bank, and customers.
COMPETENCIES:
- Professionalism
- Interpersonal Skills/Tact
- De-escalation
- Customer Service
PHYSICAL DEMANDS: (Physical effort generally associated with positions).
- Must be able to climb stairs, move around banking center and parking lot quickly, sit and/or stand for long periods of time
