Loss Prevention/Security

Description

POSITION PURPUSE:

To protect all internal and external guests and secure and monitor hotel property and assets.

ESSENTIAL FUNCTIONS:

• Be an Ambassador of the hotel to all guests, both internal and external, by being enthusiastic and embracing the Marriott and Marcus culture.
• Greet guests and associates and assist guests with navigating the hotel.
• Note and report unsafe working practices and recommend corrective action.
• Maintain logbook, activity sheet entries, and file.
• Participate in guard tour and other daily property system duties.
• Monitor security cameras for suspicious activity
• Participate on the emergency response team.
• Assist guests with key assists & safe assists.
• Answer the phone in a professional and courteous manner according to the property Standard and respond to guest and associate inquiries.
• Maintain the office in a neat and clean manner.
• Engaged with hotel surveys, including GSS, including possible assistance handling responses to the surveys.
• Attend monthly Safety meetings and various hotel wide annual meetings.
• Greet and identify visitors at service entrances, and issue and collect passes in accordance with procedure. Acknowledge departing associates and visitors and conduct bag checks if necessary.
• Control and account for keys and other equipment given to associates.
• Administer first aid/CPR and contact proper authorities as needed and prepare reports.
• Transport guests in company vehicles to and from various locations such as the airport while following and adhering to all safe driving practices and procedures.
• Lift, load, and carry luggage, packages, and supplies as needed.
• Maintain vehicle cleanliness and appearance, and/or filling gas tank as necessary, reporting any van mechanical problems to management.
• Witness Cash Drops
• Respond to alarms and emergency situations according to property procedures and remain calm and alert.
• Assist Guests and associates with opening and securing doors
• Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Represent the hotel with professionalism and decorum.
Other projects and duties as assigned by management.

POSITION REQUIREMENTS:

• High school diploma or equivalent required. Prior hospitality, guest service and/or security experience preferred.
• Must be dependable and reliable to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• Attention to detail.
• Must be able to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
• Ability to stand and move throughout the front office continuously to perform essential job functions.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Excellent interpersonal skills.
• Must have a valid Driver's License and clean driving record according to Marcus driving policy.
• Must have excellent telephone etiquette skills.
• Must be able to represent the company in a professional, well-groomed and courteous manner.

Equal Opportunity Employer