What are the responsibilities and job description for the Automotive Service Writer position at The Car Store of Myrtle Beach?
Job Overview
We are seeking a knowledgeable and customer-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless experience from initial inquiry to service completion. This role requires a blend of technical automotive knowledge and excellent communication skills to effectively assess customer needs and provide appropriate solutions.
Duties
- Greet customers and assess their automotive service needs in a friendly and professional manner.
- Prepare accurate service estimates, utilizing skills in auto estimating and knowledge of various automotive repairs including shocks, struts, brake repair, and oil changes.
- Manage service orders from initiation through completion, ensuring timely updates to customers regarding the status of their vehicles.
- Collaborate with technicians to communicate specific repair requirements and relay any additional findings to customers.
- Handle cash transactions and maintain accurate records of all services provided.
- Promote additional services or products based on customer needs, leveraging sales skills to enhance customer satisfaction and loyalty.
- Maintain a clean and organized service area, ensuring compliance with safety standards.
Requirements
- Proven experience in automotive service management or a related field is required.
- Strong understanding of automotive repair processes including air brake systems, brake repair, auto body repair, and general maintenance tasks.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Proficiency in cash handling and basic accounting practices.
- Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
- A passion for the automotive industry with a commitment to providing exceptional customer service.
Join our team as a Service Writer and play a crucial role in enhancing our customers' experiences while contributing to the success of our automotive service operations.
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
People with a criminal record are encouraged to apply
Ability to Commute:
- Myrtle Beach, SC 29588 (Required)
Ability to Relocate:
- Myrtle Beach, SC 29588: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $27