Director of Finance and Operations

About The Care Center:

The Care Center is an innovative alternative educational program located in Holyoke, Massachusetts. Since 1986 we have served young mothers, low-income women, and their children. Our mission is to provide opportunities for young mothers who have been unable to remain in school to acquire the education, resources and skills for life-long growth, wellness, and economic stability. 

Position Summary

Reporting to the Executive Director, the Director of Finance and Operations is responsible for financial and contract management, human resources, facilities, technology, and special projects, while ensuring the seamless daily functioning of The Care Center’s office. The ideal candidate is a creative problem solver with a proven ability to handle a wide range of executive and administrative tasks, working both independently and as a strong team player. This role requires exceptional organizational skills, flexibility, and a passion for operational challenges and change in a collaborative environment.

Areas of Responsibility: 

Financial Management

• In collaboration with the Executive Director, oversee the development of the annual budgeting process and budget tracking 
• Provide financial statements and reports as needed for ED, board, and committees.
• Manage the audit process, including compiling required documents, assisting in reviewing audited financials and 990s, and coordinating communication with financial institutions.
• Utilizing QBO, oversee accounts payable and receivable, payroll processing, reimbursements, and all insurance matters.
• Serve as primary point of contact for external accountants and auditor

Grant Management

• Provide project management support for grants proposals and reports. 
• Develop budgets for grant proposals and reports. 
• Develop and implement efficient systems for tracking state funding allocations and program expenditures. 
• Assume responsibility for all state grant contract billing with accuracy and timeliness. 

Human Resources

• Manage all human resource functions, including: employee onboarding and off-boarding, payroll and benefits, expense reimbursements, performance evaluations, and serve as point-person for all HR questions and concerns.
• Manage and negotiate employee benefit programs, including health/dental insurance, medical flex plans, disability insurance, and retirement plans.
• Support recruitment efforts, including posting job descriptions, fostering a diverse candidate pool, developing consistent and equitable hiring procedures, and overseeing screening of candidates
• Develop and maintain systems to establish organizational policies, documentation, and compliance measures
• Maintain an employee handbook that is aligned with organizational strategy and values
• Plan, lead, develop, implement and coordinate policies, training, initiatives and surveys to support the organization’s mission and staff needs
• Support other human resources activities as needed

Office & Technology

• Oversee and develop contracts and manage vendor agreements.
• Act as the primary point of contact for external IT consultants.
• Assess and upgrade the technology infrastructure to support program and organizational growth.
• Oversee data management and collaborate with other team members to identify needs. Ensure data accuracy and integrity, and provide reports to other staff and board members as needed.
• Act as the primary point of contact for facilities consultants, including cleaning company, and coordinate maintenance, and repairs.
• Oversee internal office operations and trouble-shoot issues that arise as needed.

Additional Responsibilities

• Provide support for the Board of Directors, ensuring all required documents are completed annually and that reports and materials are prepared for Board meetings.
• Coordinate all logistics and materials for Board meetings, in collaboration with the ED.
• Attend board meetings and take and distribute minutes.
• Serve as a member of the leadership team, with a collaborative approach to problem solving.
• Provide direct supervision to the Administrative Assistant and Receptionist. 
• Act as a liaison with external vendors
• Assure that all federal and state tax report, license, other agency documentation is filed in a timely and accurate manner
• Other projects and activities as requested by the Executive Director.

Required Experience:

• Minimum 5 years of direct experience in non-profit finance and operations.
• Minimum of 3 years of experience managing grants and contracts, including state, federal, and private foundations.
• Proven experience managing complex budgets, financial reporting, and nonprofit audits. 
• Tech savviness, including the ability to design and utilize complex financial spreadsheets and to train and support others in use of technology. Ability to learn new platforms quickly.  
• Proficiency using job related technology including Quickbooks, Google Suite, Microsoft Office, Bloomerang, and Salesforce. Expertise with Google Sheets/Excel is also critical for financial management. 
• High level of expertise in data management.
• Experience coordinating the maintenance of a building 
• Bachelor’s degree or equivalent training and professional experience

Qualifications:

• You believe in The Care Center’s mission and values, and are committed to supporting the communities we serve.
• Track record of being resourceful and persistent in devising solutions to problems, flexible and adaptable when conditions change, taking initiative on projects, and contributing as a teammate.
• Excellent project management, attention to detail, time-management, priority setting and organizational skills.
• Strong written and verbal communication and interpersonal skills to build relationships with staff, board members, state agencies and other stakeholders 
• This position requires access to sensitive information and adherence to strict principles of confidentiality is essential. 

Don’t meet every single requirement? At The Care Center we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience does not align perfectly with every qualification in this job description, we encourage you to apply. 

Hours and Location

The Care Center is located at 247 Cabot Street in Holyoke. This is a full-time exempt position for 35 hours per week. General work hours are 8:30am-3:30pm, with some flexibility required. 

Compensation and Benefits

The salary range for this position is $85,000-$92,000 per year, commensurate with experience. Benefits include 19 vacation days; 12 sick days; office closures the first week of July and between Christmas and New Years; 12 paid holidays; 70% of health insurance; 100% of life and disability insurance; and a 401(k) direct employer contribution and employee match. 

To Apply

Please submit your application to employment@carecenterholyoke.org along with a brief cover letter stating why you are interested in working for The Care Center and why you are confident that you would be a great fit for this job. Applications without cover letters will not be considered.

This position will begin on July 7th. Applications will be accepted on a rolling basis with preference given to those received prior to May 15th.  

Notice of Inclusion

Diversity and inclusion are crucial to our mission and we are committed to cultivating a team that reflects the communities we serve. As an Equal Opportunity Employer The Care Center does not discriminate on the basis of an individual's sex, age, race, color, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, accessibility needs, citizenship, veteran or military status and other personal characteristics protected by law. As such, The Care Center strongly encourages people from marginalized communities to apply, recognizing and respecting that diverse perspectives and experiences are valuable to our team and essential to achieving our mission.