Retail Operations Director

Purpose: The Retail Operations Director is responsible for creating a cooperative, welcoming, caring continuous improvement culture. Oversee and assess processes and training for the Thrift Stores and Donations to maximize the return on donated merchandise. Model the outstanding customer service to create a positive volunteer, donating, and shopping experience. Set an example as an inspiring leader with a strong level of commitment and personal investment in TCP’s Values.

Essential Duties and Responsibilities:

• Lead and inspire employees and volunteers through your passion for helping neighbors, customer service, resale, and retail excellence
• Build and sustain a positive work environment of outstanding teamwork, integrity, mutual respect, and exceptional morale; lead by example
• Lead and direct all daily responsibilities of staff and volunteers in Donations, The Shops, and Second Helping. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Continue to develop TCP retail operations to be a welcoming, clean, safe, and organized place to shop with merchandise displayed in a visually appealing manner
• Ensure that staff and volunteers always engage with customers in a welcoming and respectful manner.
• Develop and implement a strategic plan targeting annual growth to meet long-term financial projections.
• Support budget and operational decisions with documented financial analysis to include profit margins, sales per square foot, last year to current year sales comparisons, cost per donation pick-up, ROI of marketing expenses to sales, expenses as a percentage of sales, break-even analysis, and inventory management.
• Responsible for all aspects of retail while leading managers to achieve the highest standards of retail execution, customer services, volunteer experience, and donor experience.
• Manage back-of-house operations to help ensure efficient processing
• Work with staff to create, evaluate, and drive programs and innovations for the store to grow the business
• Support the growth of employees at all levels to build capacity and improve retention
• Promote a cooperative and mutually beneficial relationship between all TCP departments and staff to create a win-win partnership for all stakeholders
• Provide timely, thoughtful feedback to direct reports and thorough job reviews.
• Assis in standardizing processes
• Support succession planning and career development for staff.
• Oversee an effective merchandising mix in stores
• Work with Process Improvement Manager to develop Retail Operations Manual detailing daily, weekly, monthly, and annual procedures and tasks necessary to operating the donations department and each thrift store.
• Create feedback loops for continuous improvement
• Foster a collaborative, informative environment by holding regular meetings and establishing regular communication tools with managers, staff and volunteers
• Work with communications manager to ensure that all sales are promoted both in-store and via social media
• Work with Volunteer Coordinator in ensuring volunteers are managed with the culture of care and respect. Gives input to volunteer programming and procedures.
• Initiates monthly reports for the Executive Director and Board.
• Review and analyze data monthly, and work closely with managers to ensure resources are utilized in a responsible manner to get the best possible return
• Responsible for all cash and financial reporting involved in the retail activities

Competencies:

Caring, Analytical, Problem Solving, Written and Oral Communication, Continuous Improvement Mindset, Customer Service, Interpersonal Skills, Teamwork, Visionary and Inspirational Leadership, Delegation, Managing People, Quality Management, Business Acumen, Cost Consciousness, Diversity, Ethics, Organizational Support, Strategic Thinking, Judgement, Motivation, Planning/Organizing, Professionalism, Quality, Quantity, Safety and Security, Adaptability, Dependability, Initiative, Innovation.

Qualifications:

The preferred candidate has the following education, experience, and expertise:

• BA/BS degree
• 5 years of progressively responsible leadership experience. Knowledge of retail and environmental areas preferred
• Proficient computer skills required, with competency in Microsoft Excel, Word, Outlook
• Experience working with volunteers
• Demonstrated ability to successfully develop and mentor leadership
• Record of strong financial performance and demonstrated financial acumen
• Excellent written and verbal communication skills, including correspondences, customer service, employee and volunteer interactions
• Record of accomplishment of building strong teams with strong culture.
• A passion for resale, people and TCP’s mission and values
• Experience building strong, cohesive, high functioning teams
• Experience in managing people; ability and willingness to give and receive constructive feedback pertaining to job performance
• Ability to communicate in Spanish is a plus
• Flexibility to work evening and weekend hours as needed for meetings and special events.

What’s in it for you?

• Exempt Full-time position, on-site work environment
• Annual salary range of 75-80K; D.O.E.
• Medical, Dental, Vision insurance offered;
• Paid Time Off;
• Retirement savings program with a workplace match;
• Caring and positive workplace;
• Being part of a non-profit organization working to provide for the basic needs of all neighbors in our community.

This position is classified as an exempt position. The Caring Place is an equal-opportunity employer. We can't wait to meet you if you are excited about working with this mission-driven organization!

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Leadership: 5 years (Required)

Ability to Commute:

• Georgetown, TX 78626 (Required)

Ability to Relocate:

• Georgetown, TX 78626: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $75,000 - $80,000