What are the responsibilities and job description for the Front Desk Agent position at The Carpenter Hotel?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at our esteemed hotel. As the first point of contact for our guests, you will play a crucial role in delivering exceptional customer service and creating a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. If you thrive in a fast-paced environment and enjoy interacting with people from diverse backgrounds, we invite you to apply.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Check guests in and out efficiently while ensuring all necessary information is collected accurately.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Assist with night audit procedures as needed, ensuring accuracy in financial transactions.
- Address guest concerns or complaints promptly and professionally to ensure satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Maintain an organized front desk area and manage incoming phone calls effectively.
- Promote hotel services and upsell additional offerings to enhance the guest experience.
Experience
- Previous experience in customer service or hospitality roles is preferred.
- Familiarity with hotel management systems is a plus.
- Multilingual or bilingual abilities are highly desirable for effective guest relations.
- Strong interpersonal skills with the ability to build rapport with guests from various backgrounds.
- Experience in night audit processes or front desk operations is beneficial but not required.
- A commitment to providing outstanding guest services while maintaining professionalism at all times.
Join us in creating memorable experiences for our guests as a Front Desk Agent!
Job Types: Full-time, Part-time
Pay: $15.89 - $16.68 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
- Weekends only
Ability to Commute:
- Austin, TX 78704 (Required)
Ability to Relocate:
- Austin, TX 78704: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
