Customer Experience Trainee

Launch Your Career with Purpose – Customer Experience Trainee 
The Cary Company is a forward-thinking industrial distribution company driven by a commitment to customer excellence, innovation, and employee growth. Our culture is rooted in collaboration, integrity, and continuous improvement—and we believe in investing in people who are ready to grow with us.

Position Overview:
As a Customer Experience Trainee, you’ll gain firsthand experience across key areas of our business, with a strong focus on customer service and operational excellence. This immersive program is designed to equip you with the skills, knowledge, and leadership exposure needed for long-term career growth. If you're energized by learning, solving problems, and making a positive impact, this is your opportunity to be part of something bigger.

Rotational Assignments:

• Customer Relations (2 months): Engage directly with our customers, understand their needs, and ensure their satisfaction with our products and services.
• Inside Sales (2 months): Learn the art of sales, build relationships with clients, and contribute to achieving sales targets.
• Quality Assurance (1 month): Manage cases and ensure our products meet the highest standards of quality and compliance.
• Logistics (1 month): Dive into the world of supply chain management, gaining hands-on experience in inventory management, shipping, and receiving processes.
• Warehouse Administration (1-2 weeks): Learn the operational aspects of our warehouse, from order fulfillment to inventory control.

Qualifications:

• Excellent organizational, time management, and communication skills
• Professional demeanor and a positive, collaborative attitude
• Ability to work independently and as part of a team
• Passion for learning and a desire to grow within a dynamic company

Career Path and Growth:

Upon successful completion of the Customer Experience Trainee program, you will be well-prepared to launch a successful career in the following departments:

• Sales 
• Customer Relations 
• Quality Assurance
• Logistics 
• Purchasing 
• Product Management
• Accounts Receivable/Accounts Payable

Perks:

• Medical, Dental, Vision Insurance
• Life and Supplemental Insurance
• Short Term Incentive Plan
• 401K Provision
• Profit Sharing
• HRA
• Cafeteria Plan
• Seasonal company sponsored events
• Work/Life Balance
• Childcare Reimbursement Program
• 9/80 Scheduling Option (following 1 year of employment) 

A little about the company: 

• Been around since 1895. 
• Grown from 30 employees in 2005 to 60 in 2010 and now over 240. 
• Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Jurupa Valley, CA (2021), Livermore, CA (2021), Charlotte, NC (2023). 
• We distribute rigid packaging products and industrial filtration.  
• We have a beautiful recently renovated corporate office/warehouse in Addison. 
• We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
• Privately owned

We work to build autonomy, connectedness and confidence in your role

• Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
• Mentorship and guidance from experienced leaders
• We have various committees employees can join (Culture Committee and Cary Cares)
• Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page) 
• Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together

People that are successful in our culture/company have the following characteristics: 

• Positive/optimistic 
• Open Minded, but still look for ways to make our systems better 
• Curious/Inquisitive 
• Customer-Focused (ease of doing business for our customers) 
• Supportive of Co-workers 

The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at an steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.

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