What are the responsibilities and job description for the Corporate Retail Assistant position at The Cavco Family of Companies?
ESSENTIAL DUTIES & RESPONSIBILITIES (All or some of these duties will be performed)
Customer Service Calls / Administration
Updates customer reviews through online system Review Push
Updates customer complaints through the Better Business Bureau
Updates and state issued complaints as needed
Maintains & Audits electronic filing systems for customer files and recorded closes
Updates customer records by entering dates of possession
Maintains, files, & mails records of home collateral (MCO's) as flooring is paid
Maintains and Audits Retail Sales Associates License
Scan and process documents as needed for record retention
Supports other ad hoc projects, duties and tasks to support the Retail organization as assigned including general data entry and office duties.
PERSONAL SKILLS AND COMPETENCIES
Time Management : Prioritizes responsibilities to ensure a smooth workflow. Coordinates schedule to achieve deadlines.
Adaptability : Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation and able to deal with frequent changes, delays, or unexpected events.
Collaboration : Earns the trust of and confidence of others and delivers on commitments. Produces high-quality work and encourages others to do the same to deliver on promises and deadlines.
Professionalism : Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, and accepts responsibility for own actions, follows through on commitments, works with integrity and ethically, and upholds organizational values.
Attention to Detail : Monitors the accuracy and quality of own work.
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